Job Description

This is us

At Avenga, we believe that human creativity empowers technology that matters. Operating globally, our 6000+ specialists provide a full spectrum of services, including business and tech advisory, enterprise solutions, CX, UX and Ul design, managed services, product development, and software development.

This is the job

We are actively seeking a professional to strengthen our team dedicated to delivering enterprise-scale Agentic AI solutions for a global client. As a Senior Program Manager, you will lead programme governance, stakeholder engagement and cross-functional delivery, working closely with Avenga's Core Team, AI Readiness & Discovery Pod and Delivery Pod. This role requires a strong delivery leader who can drive execution, manage programme priorities and translate complex AI topics into clear business outcomes and executive-level decisions.

This is you

• Experience leading complex Enterprise AI, Generative AI or Agentic AI programmes involving multiple stakeholders and parallel workstreams
• Practical understanding of the Agentic AI delivery lifecycle, including orchestration, integrations, human-in-the-loop controls, evaluation, monitoring and Responsible AI
• Proven programme, project or delivery management experience in complex software, data, cloud or digital transformation environments
• Strong track record of building trusted client relationships across organisational levels, including senior stakeholders
• Excellent communication, presentation and storytelling skills, with experience reporting to C-level and CEO audiences
• Ability to engage effectively with both technical and non-technical stakeholders
• Experience working with multidisciplinary teams, including developers, analysts, architects and testers
• Strong expertise in planning, risk, issue, dependency, scope, change, resource, budget and acceptance management
• Proficiency in project management and collaboration tools, especially Jira, Confluence and executive reporting solutions
• Experience supporting Sales and Account Management teams with proposals, estimates, statements of work and change requests
• Proactive, structured and ownership-driven approach, with strong attention to detail and ability to operate in ambiguous environments
• Professional fluency in English, with confidence facilitating challenging discussions and presenting to international senior stakeholders

Nice-to-have skills:

• Experience with enterprise agentic platforms such as Microsoft Copilot Studio, Azure AI Foundry, Agent 365 or similar technologies
• Experience delivering AI solutions integrated with enterprise applications, APIs, data platforms, identity and security services
• Familiarity with Responsible AI, AI governance, security, data protection and regulatory requirements for enterprise AI
• Consulting or professional services background, with experience in client-facing and commercially accountable delivery environments
• Experience managing fixed-price or deliverable-based engagements, including formal acceptance and change control
• Experience working with global organisations and distributed cross-functional teams

This is your role

• Own and maintain the integrated programme plan across workstreams, including milestones, deliverables, dependencies, client inputs, decision points and acceptance activities
• Proactively drive delivery by managing risks, capacity constraints, blockers and escalations
• Build trusted relationships with client stakeholders across business, technology, management and executive levels
• Act as the key coordination point between Swarovski, Avenga leadership and the delivery team
• Prepare and deliver executive-level programme reporting covering progress, outcomes, risks, financials and key decisions
• Lead governance meetings, steering committees, programme reviews, workshops and executive presentations, ensuring clear actions and accountability
• Translate complex Agentic AI, architecture, security, data and delivery topics for business and executive audiences
• Coordinate cross-functional teams, including developers, analysts, architects, QA and security specialists
• Manage the delivery lifecycle of Agentic AI use cases from discovery through deployment and monitoring
• Ensure requirements, acceptance criteria, deliverables and approvals remain traceable and aligned with contractual commitments
• Own RAID, action, decision and dependency management, ensuring effective scope and change control
• Manage programme budgets, forecasts, resources and commercial delivery metrics in partnership with finance and account leadership
• Collaborate with Sales and Account teams on opportunity shaping, proposals, estimates and capacity-aligned commitments
• Maintain accurate reporting, delivery data and programme performance visibility for senior leadership
• Use tools such as Jira, Confluence, Microsoft Project and Azure DevOps to manage plans, documentation and delivery status
• Foster an accountable, collaborative environment focused on proactive communication and continuous improvement
• At Avenga, everyone matters. We provide equal opportunities in recruitment, career development, and leadership, regardless of race, ethnicity, gender identity, sexual orientation, disability, age, religion, or any other characteristic. We are committed to fostering a work environment where our diverse community of employees, candidates, and business partners actively shapes our growth. By bringing together people from different backgrounds and experiences, we build a workplace where everyone feels free to be themselves while honoring the boundaries of others.