On-Site, Full Time, Dayshift
The Program Manager of Acute Provider Services partners with the Medical Director to coordinate daily staffing resource needs, provider assignments, and schedule planning. This role provides administrative and operational support through maintenance of key performance metrics, provider scorecards, and team communications.
The Program Manager is responsible for managing work queue maintenance, coordinating routine provider updates related to query responses and billing needs, and supporting operational efficiency across the department. Responsibilities also include conducting routine audits of best practices, preparing follow-up reporting, and providing feedback to the Medical Director to support provider coaching and performance improvement initiatives.
Additionally, the Program Manager oversees supply inventory management and ordering processes to ensure operational functions are adequately supported.
Education- Associate’s degree required. Bachelor’s degree preferred.
Experience - Experience managing scheduling in a healthcare environment preferred. Experience interpreting complex laws, regulations, and policies preferred. Health care compliance monitoring experience required.
Licensure/Certification - N/A
Knowledge/Certification/Abilities - A thorough understanding of physician scheduling supporting a hospital preferred. Ability to communicate well, verbally and in writing. Strong organizational skills.
Caring for Our Team
We offer a comprehensive benefits package to support our employees' well-being and professional growth. Benefits include health, dental, and vision insurance available starting the 1st of the month following date of hire, along with life insurance, & short and long-term disability coverage. Paid Time Off begins accruing from day one, and we also provide a 401k plan, an education assistance program, and an employee assistance program. Additionally, employees working evening, night, or weekend shifts may be eligible for a shift differential, adding even more value to your role.
Happy to Help
At Meritus, we believe in a collaborative and caring work environment. Interactions are an opportunity to learn, listen and to be there for one another. Therefore, we provide warm welcomes, hospitality-driven closures, and are always Happy to Help.
Meritus Health, Western Maryland’s largest healthcare provider, is located at the crossroads of Western Maryland, Southern Pennsylvania and the Eastern Panhandle of West Virginia. With over 3,000 employees, 500 medical staff members and 250 volunteers, Meritus Health serves over 200,000 residents of the tristate region. Meritus Medical Center has 327 beds and Meritus Medical group has over 160 providers.
