Job Description

Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world.

A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment. If you are excited about a role but don't meet every bullet point, we encourage you to apply and join us to create the extraordinary.

Job Summary

Summary

The Program Manager will be based in Flex Guadalajara North and will report to the Program Management Manager.

In this role, you will lead cross-functional teams to successfully deliver customer-focused products and services while driving operational excellence, customer satisfaction, and business performance. You will be responsible for managing complex programs, aligning stakeholders across functions, influencing decision-making at multiple organizational levels, and ensuring the successful execution of strategic initiatives throughout the product lifecycle.

The ideal candidate is a strong leader with demonstrated experience navigating complex operational environments, driving accountability across organizations, managing executive-level communications, and balancing customer, operational, and financial objectives.

What a typical day looks like:

• Lead cross-functional teams across Manufacturing, Supply Chain, Quality, Engineering, Finance, Procurement, Logistics, and Planning to achieve program objectives.
• Organize, plan, and direct program schedules, milestones, budgets, and strategic priorities.
• Drive program execution through effective risk management, issue resolution, and stakeholder alignment.
• Track key operational, financial, and customer metrics and lead corrective actions to achieve business goals.
• Own customer relationships and serve as the primary escalation point for program-related matters.
• Lead customer business reviews, executive updates, and strategic discussions.
• Communicate program performance, risks, mitigation plans, and recommendations to senior leadership, including Directors and Vice Presidents.
• Coordinate all interdepartmental activities to ensure commitments related to quality, delivery, cost, and customer satisfaction are achieved.
• Support commercial activities including quotations, pricing strategies, contract negotiations, and business growth initiatives.
• Drive accountability across organizations and influence decision-making without direct authority.
• Lead recovery plans and complex operational escalations while maintaining customer confidence and alignment.
• Manage product lifecycle activities, ensuring alignment between operational performance, financial objectives, and customer expectations.
• Monitor program deliverables and ensure successful execution of customer commitments.
• Identify opportunities to improve processes, profitability, operational efficiency, and customer experience.
• Maintain and expand business opportunities with existing and new customers.

The experience we’re looking to add to our team:

• Bachelor’s degree in engineering, Business Administration, Finance, Operations Management, or a related field, or equivalent combination of education and experience.
• Demonstrated ability to lead cross-functional teams in a fast-paced manufacturing or operations environment.
• Strong leadership, influencing, and stakeholder management skills.
• Executive communication skills with the ability to engage effectively with customers and senior leaders, including Directors and Vice Presidents.
• Strong business and financial acumen, including understanding of cost drivers, pricing, profitability, and P&L concepts.
• Experience managing customer relationships, business reviews, and operational escalations.
• Ability to analyze complex business situations, make data-driven decisions, and drive execution.
• Strong negotiation, conflict resolution, and problem-solving capabilities.
• Knowledge of product lifecycle management, operations, supply chain, and manufacturing processes.
• Ability to manage multiple priorities while delivering results in a dynamic environment.
• Advanced English communication skills, both written and verbal.

Preferred Qualifications

• Experience in Electronics Manufacturing Services (EMS) or high-volume manufacturing environments.
• Exposure to financial planning, quoting, pricing, or business case development.
• Experience working with global customers and international cross-functional teams.
• Certification in Program Management, Project Management, Lean, Six Sigma, or related disciplines.

What you’ll receive for the great work you provide:

• Competitive Salary.
• Life & Medical insurance.
• Christmas Bonus.
• Food Coupons.
• Saving Fund.

JM54

Job Category

Operations

Required Skills

Optional Skills:

Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email accessibility@flex.com and we'll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Flex, you must complete the application process first).