Job Description

We are seeking an experienced and results-oriented Program Manager to oversee and drive IT programs leveraging Agile and Scrum methodologies. This role is critical in managing multiple projects, coordinating cross-functional teams, and ensuring the delivery of high-quality IT solutions. The ideal candidate will have deep expertise in Agile practices, strong leadership skills, and a proven track record of delivering complex IT initiatives in a dynamic environment.

Essential Duties and Responsibilities:

Program Planning and Execution

• Plan, coordinate, and oversee IT programs to ensure successful delivery on time, within scope, and budget.
• Establish and manage program goals, deliverables, and timelines in alignment with organizational priorities.
• Track and monitor program progress, resolving any issues that arise.

Agile and Scrum Leadership

• Implement and promote Agile and Scrum methodologies across program teams, delivering immediate value to a minimum viable product and can evolve over time.
• Facilitate Agile ceremonies, including sprint planning, stand-ups, retrospectives, and backlog grooming.
• Ensure teams adhere to Agile principles and practices, fostering a culture of collaboration and continuous improvement.

Stakeholder Collaboration

• Work closely with business units, product owners, and technical teams to define program objectives and requirements.
• Act as a liaison between stakeholders and Agile teams to ensure clear communication and alignment.
• Provide regular program updates and insights to senior leadership.

Risk and Issue Management

• Identify, assess, and manage risks to program success, developing mitigation strategies as needed.
• Resolve conflicts and address challenges that could impact program outcomes.

Performance Tracking and Reporting

• Define and monitor key performance indicators (KPIs) to measure program success.
• Use Agile tools such as Jira, Confluence, or Azure DevOps to track and report on program metrics.

Continuous Improvement

• Analyze program performance to identify areas for improvement in processes and practices.
• Drive initiatives to enhance efficiency, quality, and delivery speed across IT projects.

Minimum Education and/or Experience:

• Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a related field.
• 5+ years of experience in program management.
• Demonstrated expertise in managing Agile and Scrum projects in a complex environment.
• Agile certifications such as Certified ScrumMaster (CSM), Certified SAFe Program Consultant (SPC), or PMI Agile Certified Practitioner (PMI-ACP).
• Project management certifications such as PMP or PgMP (preferred).
• Familiarity with tools such as Jira, Confluence, or Azure DevOps.
• Experience in IT infrastructure, software development, or digital transformation projects.

Additional knowledge and skills:

• Exceptional communication and collaboration skills.
• Comfortable in highly dynamic and frequently ambiguous environments.
• Excellent problem-solving and decision-making abilities.
• Strong organizational skills with the ability to manage complex and competing priorities.
• Ability to work collaboratively in a cross-functional team environment.

With more than 225 locations worldwide, Signature Aviation is the largest global network of private aviation terminals, delivering safe, convenient, and elevated experiences to those we serve. As a premier hospitality organization and a certified Great Place to Work™, we are committed to redefining private air travel. Our nearly 6,000-strong team of aviation experts and enthusiasts is dedicated to delivering excellence to our guests and communities, and it starts with taking care of our team. Signature provides a variety of benefits, programs, and resources to support our team members’ overall well-being and professional development. We proudly volunteer and give back, focusing on elevating the neighborhoods where we operate, empowering the next generation of aviation professionals, and supporting our veterans.

From your health to your financial wellness, there are several benefits for you and your family when joining Signature Aviation.

Our Benefits:

• Medical/prescription drug, dental, and vision Insurance
• Health Savings Account
• Flexible Spending Accounts
• Life Insurance
• Disability Insurance
• 401(k)
• Critical Illness, Hospital Indemnity and Accident Insurance
• Identity Theft and Legal Services
• Paid time off
• Paid Maternity Leave
• Tuition reimbursement
• Training and Development
• Employee Assistance Program (EAP) & Perks