Job Description

Posting number: MVA/CSH/228323

Department: LDH-Medical Vendor Administration

Job classification: PROGRAM MANAGER 4--LDH

Posting type: Promotional

Categories: Administration, Health Services, Public Health, Public Relations, Social Services, Management, Executive Management, Economic Development, Program Management

Summary

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The mission of the Louisiana Department of Health is to protect and promote health and to ensure access to medical, preventive, and rehabilitative services for all residents of the State of Louisiana.

Learn more about Louisiana Department of Health

This is a promotional opportunity open only to current permanent employees in a classified position with the Louisiana Department of Health.

Lead statewide operations and make a meaningful impact on Louisiana families! We are seeking a dynamic, strategic leader to oversee SNAP and TANF Cash Assistance programs, guide regional leadership, and drive operational excellence across field offices statewide. This role offers the opportunity to shape program implementation, strengthen service delivery, lead continuous improvement initiatives, and ensure critical assistance programs operate effectively and efficiently. If you are a results-driven leader passionate about public service, team development, and making a difference in communities across Louisiana, we encourage you to apply!

Examples of duties

Eight years of experience in developing, managing, or evaluating health or social service programs; or in public health, public relations, social services, health services, health regulation, or administrative services; OR

Six years of full-time work experience in any field plus five years of experience in developing, managing, or evaluating health or social service programs; or in public health, public relations, social services, health services, health regulation, or administrative services; OR

A bachelor’s degree plus five years of experience in developing, managing, or evaluating health or social service programs; or in public health, public relations, social services, health services, health regulation, or administrative services; OR

An advanced degree or a Juris Doctorate plus four years of experience in developing, managing, or evaluating health or social service programs; or in public health, public relations, social services, health services, health regulation, or administrative services.

EXPERIENCE SUBSTITUTION:

Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.

Qualifications

The official job specifications for this role, as defined by the State Civil Service, can be found here.

Supplemental information

Job Duties:

60% Operational Responsibilities

• Directly supervises Regional Administrators (RAs) while managing and overseeing field operations for SNAP and TANF

Cash assistance is conducted by staff in field offices.

• Uses system data to monitor enrollment trends, worker productivity, case backlogs, and other operational indicators. Develops strategies and implements plans to improve worker accuracy and timeliness, including targeted campaigns when metrics are off track.
• Liaises with the technology and systems teams to identify needs and to review and provide input into the case management system functionality, helping to ensure it meets the eligibility needs of the section.
• Serves as a leader for Emergency Preparedness (ESF-6), attending planning meetings year-round and ensuring staff are prepared statewide for response and are activated to perform required duties during an emergency.

20% Programmatic Responsibility

• Serves as a subject-matter expert on SNAP and TANF Cash Assistance as a champion of integration to accomplish the goals of the One Door initiative across people, process, and technology. Assists the Executive Director, section chiefs, RAs, and Area Directors in the implementation and administration on programs mandated by federal and state legislation through planning, monitoring, maintenance, and reporting of such programs.
• Reviews and provides subject matter expertise for the revision of rules, regulations, policies, and procedures for OEI programs.
• Assists in the development of the parts of the OEI Strategic Plan that pertain to SNAP and TANF Cash Assistance programs.

20% Administrative Responsibilities

• Participates in the OEI budget process, reviews expenditures and analysis reports, and provides information to the

Executive Director and other executive staff regarding federal funding. Liaises with LDH Human Resources and State Civil Service to facilitate hiring and retention, ensuring that staff are complying with all rules, guidelines, and processes.

• Reviews and evaluates work of subordinates, provides technical guidance when necessary.

Position-Specific Details:

Location: Medical Vendor Administration / Economic Stability State Office / East Baton Rouge Parish

Appointment Type: This is a promotional opportunity open only to current permanent employees in a classified position with Louisiana Department of Health.

Cost Center: 3052130100

Position Number(s): 50688530

How To Apply

No Civil Service test score is required in order to be considered for this vacancy.

To apply for this vacancy, click on the “Apply” link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities.

Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page.

• Information to support your eligibility for the position must be included in the application (i.e., relevant, detailed experience/education). Resumes will not be accepted in lieu of completed education and experience sections. Applications may be rejected if incomplete.

For information on how to check your application status and understand status updates, please click HERE.

Contact Information:

Casey Hickman

Casey.Hickman@la.gov

LA Department of Health (LDH)

Division of Human Resources

PO Box 4818

Baton Rouge, LA 70821

225-342-6477

This organization participates in E-verify, and for more information on E-verify, please contact DHS at 1-888-464-4218.

LDH supports Louisiana’s commitment to being a State as a Model Employer (SAME) by promoting the recruitment, hiring, and retention of individuals with disabilities.

Information on the Louisiana Works, Louisiana Rehabilitation Services is available here.

LDH is an equal opportunity employer and seeks to recruit a highly productive and diverse workforce and will provide equal employment opportunities to all employees and prospective employees. Employment decisions shall be based strictly on merit and without regard to religious or political beliefs, sex, race, or any other non-merit factor.