EXL

Program Manager

EXL  •  United States (Onsite)  •  1 month ago
Apply
AI can make mistakes so check important info. Chat history is never stored.

Job Description

About the Role

We are seeking a highly organized, detail‑oriented Program Manager to support the delivery of key strategic initiatives across the organization. This role is ideal for someone with a consulting, business operations, analytics, or cross-functional project background who thrives in fast-moving environments and can quickly grasp complex topics.

As a Program Manager, you will partner closely with senior leaders and cross-functional teams to bring structure, clarity, and momentum to high‑visibility programs.

Key Responsibilities

Program Planning & Execution

  • Support the definition, refinement, and tracking of Fan 1:1 domestic and international program objectives, milestones, and success metrics.
  • Ensure alignment of program goals with strategic frameworks and organizational priorities.
  • Maintain and improve tracking mechanisms to monitor timelines, risks, dependencies, and deliverables.

Workstream Coordination

  • Evaluate existing 1:1 workstreams and help identify gaps, opportunities, and new areas of focus.
  • Assist in the setup and documentation of new workstreams, including ownership, scopes, and reporting cadences.
  • Coordinate across D&A, Marketing, MarTech, Legal, and other cross functional teams to ensure seamless delivery.

Communication & Reporting

  • Prepare concise program updates, dashboards, and readouts for leadership and stakeholders.
  • Consolidate inputs across workstreams into clear narratives, risks, recommendations, and progress summaries.
  • Support planning and working sessions to ensure program goals remain relevant and aligned.

Cross-Functional Partnership

  • Build strong working relationships across teams and serve as a connector between business and technical partners.
  • Help translate business needs into actionable requirements for analytics, engineering, and other technical groups.
  • Coordinate analytics fulfillment and reporting requests to support data-driven decision-making.

What You Bring

  • 3+ years of experience in strategy consulting, business operations, project or program management, analytics, or a similar role.
  • Strong organizational and analytical skills with exceptional attention to detail.
  • Ability to quickly understand new topics, ask the right questions, and anticipate needs across diverse teams.
  • Excellent written and verbal communication skills, with the ability to synthesize complex information clearly.
  • Experience working cross-functionally and managing multiple simultaneous workstreams.
  • A proactive, adaptable mindset and a desire to learn and grow.

Program Planning & Execution

  • Support the definition, refinement, and tracking of 1:1 domestic and international program objectives, milestones, and success metrics.
  • Ensure alignment of program goals with strategic frameworks and organizational priorities.
  • Maintain and improve tracking mechanisms to monitor timelines, risks, dependencies, and deliverables.

Workstream Coordination

  • Evaluate existing 1:1 workstreams and help identify gaps, opportunities, and new areas of focus.
  • Assist in the setup and documentation of new workstreams, including ownership, scopes, and reporting cadences.
  • Coordinate across D&A, Marketing, MarTech, Legal, and other cross functional teams to ensure seamless delivery.

Communication & Reporting

  • Prepare concise program updates, dashboards, and readouts for leadership and stakeholders.
  • Consolidate inputs across workstreams into clear narratives, risks, recommendations, and progress summaries.
  • Support planning and working sessions to ensure program goals remain relevant and aligned.

Cross-Functional Partnership

  • Build strong working relationships across teams and serve as a connector between business and technical partners.
  • Help translate business needs into actionable requirements for analytics, engineering, and other technical groups.
  • Coordinate analytics fulfillment and reporting requests to support data-driven decision-making.

Bachelor Degree, 3+ years

EXL

About EXL

Choosing a digital partner is about more than capabilities — it’s about collaboration and character.

Unrealistic overhauls and off-the-shelf products ignore what matters most — your unique needs, culture, goals, and your legacy data and technology environments.

At EXL, our collaboration is built on ongoing listening and learning to adapt our methodologies. We’re your business evolution partner—tailoring solutions that make the most of data to make better business decisions and drive more intelligence into your increasingly digital operations.

Whether your goals are scaling the use of AI and digital, redesign operating models, or driving better and faster decisions, we’re here to partner with you to help you gain—and maintain—competitive advantage with efficient, sustainable models at scale.

Our expertise in transformation, data science, and change management helps make your business more efficient and effective, improve customer relationships and enhance revenue growth. Instead of focusing on multi-year, resource- and time-intensive platform designs or migrations, we look deeper at your entire value chain to integrate strategies with impact.

We use our specialization in analytics, digital interventions, and operations management—alongside deep industry expertise — to deliver solutions that help you outperform the competition.

At EXL, it’s all about outcomes—your outcomes—and delivering success on your terms. Share your goals with us and together, we’ll optimize how you leverage data to drive your business forward.

For more information, visit www.exlservice.com.

Industry
Consulting & Advisory
Company Size
10,000+ employees
Headquarters
New York, NY
Year Founded
Unknown
Social Media