Role
Overview

The Program Manager
is responsible for the planning, governance, and delivery of strategic digital
transformation and AI programmes across the Operations function. This role
orchestrates multiple concurrent projects, manages cross-functional
stakeholders, and ensures that transformation initiatives are aligned to
business objectives, delivered on schedule, and realise measurable value.

Key
Responsibilities

Programme
Planning & Execution

•
Define
programme scope, objectives, milestones, and success metrics in collaboration
with business and technical stakeholders

•
Develop
and maintain detailed programme plans, resource allocations, and dependency
maps

•
Coordinate
across multiple concurrent workstreams and project teams to ensure cohesive
delivery

•
Track
programme progress against KPIs and business benefits, escalating issues as
required

Stakeholder &
Change Management

•
Build and
maintain strong relationships with Operations leadership, functional heads, and
transformation sponsors

•
Lead
steering committee meetings and executive-level status reporting

•
Drive
change management activities to ensure successful adoption of new digital
capabilities

•
Communicate
programme vision and progress to both technical and business audiences

Risk & Issue
Management

•
Proactively
identify, log, and manage programme risks, issues, and dependencies

•
Facilitate
resolution of cross-functional blockers and escalate where necessary

•
Maintain
and communicate RAID logs and programme health metrics

Budget &
Resource Management

•
Own
programme budgets and ensure financial controls are in place

•
Manage
resource planning and ensure teams are appropriately staffed

•
Coordinate
procurement and vendor engagement in partnership with TPM

Qualifications
& Experience

•
6–10
years of programme or project management experience in digital transformation
or technology roles

•
Demonstrated
experience managing cross-functional programmes in Operations, Supply Chain, or
Manufacturing contexts

•
Strong
knowledge of Agile, Waterfall, and hybrid delivery methodologies

•
Experience
with programme governance tools (Jira, MS Project, Smartsheet, Azure DevOps)

•
Exceptional
stakeholder management and executive communication skills

•
PMP,
PgMP, or PRINCE2 certification strongly preferred