Job Description

Advance your career with us and be part of a mission-driven team delivering critical telecommunications and recovery solutions.At InfraServices, we’re more than a services provider — we’re innovators, problem-solvers, and collaborators. Our culture is built on a foundation of safety first, guided by a customer-focused philosophy, and defined by excellence and integrity.Here, every voice is heard, fresh ideas are celebrated, and exceptional talent is valued. We’re committed to building an employee experience rooted in trust, respect, continuous learning, and growth opportunities. Whether you’re building cutting-edge infrastructure, supporting field operations, or driving business development, you’ll play a vital role in upholding our core values and delivering on our business objectives.

This position is responsible for developing and monitoring internal processes to ensure continuity and consistency between customer requirements and Company procedures.

Essential Duties and Responsibilities:
• Develop internal process flows to ensure requirements are being followed and to provide consistency throughout the Company
• Monitor process flows to confirm that procedures are being followed on a daily basis
• Interpret customer contracts to gain a solid understanding of customer expectations
• Provide internal training to Project Managers, Construction Managers, and Operations Managers
• Identify process and necessary system improvements, make recommendations, and implement quality control procedures
• Develop program strategies that support various Company project plans
• Partner with senior leadership to identify and prioritize opportunities for utilizing IT to achieve Company goals
• Analyze trends, training records, statistics, program evaluations, and best practice data to continuously improve program offerings
• Other duties as assigned
Supervisory Job Duties: Carries out supervisory duties in accordance with the Company’s objectives, policies, and applicable laws. Responsibilities may include, but are not limited to, planning, assigning, and directing work, interviewing, hiring, training, evaluating performance, rewarding and disciplining employees, addressing employee concerns, and partnering with Human Resources to resolve escalated employee matters.
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required.
Education:
• Bachelor’s degree in relevant field from a four-year college or university
Experience:
• Five years’ experience in the wireless telecommunications industry
• Two years’ experience in a program management role preferred
• Extensive knowledge and expertise in project management methodologies and tools
Technical Skills:
• Computer and Microsoft Office proficiency
• Working knowledge of standards and regulations in the tower industry
Soft Skills:
• Highly organized and detail oriented
• Strong verbal and written communication skills
• Ability to work independently and as a member of various teams
• Ability to multi-task and work in a fast-paced environment under strict deadlines
• Ability to think analytically, apply sound judgement, and solve problems
• Ability to lead, teach, train, and motivate staff
Physical Requirements:
• Must be able to pass pre-employment screening that includes background and drug testing
• Must have a valid driver’s license and a driving record that meets Company requirements
• Must be able to sit at a desk for 6-8 hours per day
• Must be able to work on a computer for 6-8 hours per day
• May be required to work long and unpredictable hours Employee Benefits:
At InfraServices, taking care of our people is a top priority. That’s why we’ve built a strong benefits program designed to support you and your family, giving you the security you deserve. We know benefits are an essential part of your overall compensation, and we’re committed to offering a competitive package that reflects the value you bring. Below is a quick look at what we offer.
Medical, Dental, & Vision Benefits: We've got your health covered.Short- & Long-Term Disability Benefits: Protection when you need it most.Company Paid Basic Life Insurance: Additional voluntary benefits are available.Voluntary Accident, Voluntary Critical Illness, and Voluntary Hospital Indemnity Plans: Added security for you and your loved ones.Flexible Spending Accounts: Manage your finances with flexibility.Employee Assistance Program (EAP): Support when life throws challenges your way.401(K) with Company match: Building your financial future with us.Paid Time Off, Paid Sick Time, & Company Holidays: Achieving that work-life balance.Paid Parental Leave: Supporting your family is our priority.Employee Referral Program: Share the opportunities and reap the rewards.Company Discount Program: Enjoy savings on everyday expenses.Legal Assistance: Affordable legal support for employees.
Disclaimer: All job requirements are subject to possible revision to reflect changes in the position requirements. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations.