Job Description

Job Location: Caribou Office - Caribou, ME 04736Education
Level: High School or GED
Salary Range: $64,000.00 Salary/year
JOB DESCRIPTION
POSITION: Program Manager
REPORTS TO: State Director
FLSA STATUS: Exempt
REQUIRED EDUCATION, EXPERIENCE, LICENSE, CERTIFICATION:
- High school diploma or equivalency, Bachelors degree in human services, four years of experience in this or related position in a social service or healthcare setting, or an equivalent combination of education and experience.
- Valid State issued Drivers License and proof of current insurance required.
REQUIRED SKILLS AND KNOWLEDGE:
Ability to make wellreasoned decisions, both independently and as part of a team.
Ability to use discretion in handling confidential information.
Ability to use effective communication skills including speaking, reading, writing, listening, presentation, etc. with consumers, family members, guardians, and individuals at all levels of the organization.
Ability to manage, prioritize, and carry out multiple tasks.
Ability to work collaboratively and effectively with individuals at all levels of the agency.
Coping skills, such as flexibility in dealing with issues typical to a social service setting.
Ability to meet job performance measures with minimal direct supervision and guidance.
Knowledge of regulatory and legislative standards related to services provided by the agency.

POSITION SUMMARY:
Responsible for supporting Living Innovations mission, vision, and values within the context of policies and standards established for and by Living Innovations. Responsible for providing; leadership, supervision, professional development and growth opportunities to staff. Responsible for providing excellent customer service to internal and external customers and employees. Responsible for the cultural alignment in the assigned areas of responsibility and for ensuring quality services are provided and for developing innovative ways to support the Living Innovations client base.

SUPERVISORY RESPONSIBILITIES:
Supervises up to nine staff including Coordinators, Team Leaders, and Direct Support Professionals.
ESSENTIAL FUNCTIONS:
Leadership & Communication
- Role Model for mission and values for the organization
- Ensures that policies & procedures are communicated and applied, and enforced
- Represents organization professionally with internal/external stakeholders
- Conducts coaching sessions and performance evaluations for direct reports
- Is approachable and available for all employees questions or concerns
- Ensures cultural alignment in areas of responsibility
- Facilitates and/or participates in office staff/team meetings
- Encourages employee growth and development via LDP
- Clearly communicates w/peers & supervisors
- Maintains positive working relationships
- Ensures adherence to corporate code conduct, ethics and compliance standards
Program & Service Delivery
- Manages intake process and caseload allocation
- Assigns coordinators to teams to assist in the development of individual service/support plans
- Oversees employees and ensures individual plans are followed Ensures quality of services provided meets LI, State and Federal standards
- Ensures services provided have appropriate support
- Works closely with all staff to ensure ongoing satisfaction
- Responds to urgent/emergent situations in a timely manner
Business Development & Administrative
- Collaborates with Supervisor on fiscal management and monitors individual budgets and service activities
- Assists with the development of Office Marketing plans
- Identifies opportunities for growth and/or expansion
- Oversees management of office payroll and billing tasks
- Monitors and reviews approved budget quarterly
- Manages contracts with consultants and contractors as needed
- Works with coordinators to maximize utilization and ratios (i.e. open shifts)
- Reviews and approves expenses per Living Innovations policy
Compliance & Quality Assurance
- Ensures compliance requirements are met
- Ensures that individual, employee and contractor record keeping, and billing requirements meets standards and regulations
- Ensures quality of services provided meets LI standards
- Completes all required reports; Is knowledgeable about State and federal regulations, relevant statutes, policies, processes and systems
- Provides oversight for all office documentation and QAs
- Maintains current certifications/trainings
- Holds self and others accountable to QA procedures, execution of all plans of correction and compliance standards
The above statements reflect the general duties considered necessary to describe the essential functions of the job as identified and shall not be considered as a detailed description of all the work assignments that may be inherent in the job.
WORK CONDITIONS:
Work is carried out indoors under desirable conditions with little or no disagreeable features.
Illumination and ventilation are good and distractions are at a minimum considering the type of work performed.
If guidelines are followed risks of exposure to hazardous conditions and blood borne pathogens is minimal.
PHYSICAL DEMANDS:
Infrequent = Less than 1 time daily
Occasionally = 1 10 times daily
Frequently = More than 10 times daily
Lifting 01-20 pounds Occasionally Bending Occasionally
Lifting 20-35 pounds Occasionally Climbing Occasionally
Lifting 36-50 pounds Infrequently Crawling Infrequently
Lifting 51-75 pounds Infrequently Crouching Infrequently
Sitting Frequently Kneeling Infrequently
Standing Occasionally Twisting Occasionally
Walking Occasionally Reaching Occasionally
ACKNOWLEDGMENT:
I acknowledge and understand that:
Receipt of the job description does not imply nor create a promise of employment, nor an employment contract of any kind, and that my employment with Living Innovations is atwill.

Job responsibilities, tasks, performance measures, work hours, and work requirements may be changed at any time.
Acceptable job performance includes completion of the job responsibilities in a manner that meets the stated performance measures.
Acceptable job performance also includes ongoing compliance with Living Innovations policies, procedures, and rules as well as applicable federal, state and local statutes and regulations.
I have read and understand the information contained in this document