Job Description

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

A Creation Technologies Program Manager 1 (PM1) is an entry-level role responsible for managing basic customer

accounts and ensuring smooth program execution. The PM1 focuses on coordinating operational and service

requirements across cross-functional teams (CFTs) while adhering to organizational processes. This role is critical in

building foundational skills for more complex program management and customer interaction.

DUTIES AND RESPONSIBILITIES include, but not limited to:

• Define program scope and customer requirements, ensuring alignment with internal capabilities and service

standards.

• Monitor operational performance metrics (e.g., on-time delivery, quality, responsiveness) and provide

recommendations for unresolved issues.

• Collaborate with Customer Focused Teams (CFTs) to manage customer deliverables, addressing potential issues

through proactive communication.

• Contribute to budget planning, including revenue and material forecasting, and support quoting activities.
• Ensure adherence to customer requirements and quality standards, escalating issues as needed.
• Apply problem-solving tools like 5-Why analysis to address challenges and identify mitigation steps for risks.
• Advocate for customers by aligning their needs with internal goals and providing regular updates with clear

documentation.

• Build knowledge of lean principles, New Product Introduction (NPI), and Creation’s processes while mentoring

interns and contributing to team development.

• Travel as required (up to 10%).
• Other duties and responsibilities as assigned.

QUALIFICATIONS

Education and Required Experience

Program Manager 1 | Version 1.0 | Last Updated: 1/31/2025| Status: FINAL |

• Bachelor’s degree or equivalent combination of education and experience.
• 2+ years of relevant industry experience in operational or program management roles.

SKILLS REQUIRED:

• Foundational understanding of NPI processes and lean principles.
• Proficient in MS Office, including Excel, Teams, and PowerPoint.
• Strong organizational and communication skills, with the ability to manage multiple priorities.
• Basic knowledge of financial concepts, including cost variances and forecasting.
• Self-motivated and capable of working independently while collaborating with cross-functional teams.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Creation Technologies is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

If you require any accommodations to complete the application process or need the job posting in an alternative format, please email Accessibility@creationtech.com. You will be connected with our Talent Acquisition team.

If you are contacted regarding the position, please inform our Talent Acquisition team of any accommodations you may need during the recruiting process. All information related to accommodation requests will be handled confidentially.

Canada: Title for the position will be in accordance with applicable national and local laws.