Job Description

Are you customer obsessed, flexible, smart and analytical, strategic yet execution focused, hungry and passionate about e-commerce, experienced, and entrepreneurial leader with a strong work ethic? If yes, this opportunity will appeal to you.

We are looking for customer obsessed, data driven Manager to join the India ReCommerce team to solve the hardest problems for our Customers and Sellers. The ideal candidate has outstanding business acumen and judgment, intense curiosity, excellent analytical abilities, strong technical skills, solid team management experience, superior written and verbal communication skills, and the ability to influence cross-functional teams. He/she will have a strong bias toward data driven decision making. He/she will be a self-starter, comfortable with ambiguity and juggling multiple projects, able to think big and be creative (while paying careful attention to detail), and will enjoy working in a fast-paced dynamic environment.

As ReCommerce Senior Program Manager, you will be responsible for identifying the key inputs drivers, develop program initiatives and identify product solutions that will help to scale the Liquidation business and the value recovery from unsellable returns and unhealthy (slow moving non-moving) inventory. You will focus on building a vendor ecosystem that is capable of keeping pace with the growth in business volumes while simultaneously improving value recovery for sellers. You will need to apply strong financial acumen to build and operationalize framework for liquidation contracts and execution. You will work closely with the Sellers, Category, Finance, Operations, Legal, Product and Tech teams to develop services for Sellers, to drive operations excellence and to improve Liquidator experience. As a key member of the team, you will directly influence business decisions including customer experience, productivity, profitability and long term vision.
This role will be based at Bangalore.

Deliverables/ Scope:

- Responsible for managing India Liquidations program charter
- Own and develop KPI/metrics/goals to measure input drivers and build the framework to influence strategic decision making and planning for Liquidation program roadmap
- Work with a large and diverse set of stakeholders cutting across Supply Chain, Fulfillment Center Operations, Finance and Compliance teams to develop processes and improve performance.
- Have a keen pulse on external market and competitive trends to make right trade-offs and operate with agility to deliver results
- Work with Tax, Legal and other compliance teams to set up processes to ensure adherence to tax obligations for sellers and Amazon.
- Work with product and technology teams to shape the vision of products and use of technology to scale liquidations program

Basic Qualifications

- 3+ years of program or project management experience
- 3+ years of working cross functionally with tech and non-tech teams experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience defining program requirements and using data and metrics to determine improvements

Preferred Qualifications

- 3+ years of driving end to end delivery, and communicating results to senior leadership experience
- 3+ years of driving process improvements experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules

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