Job Description

We are hiring a Program Management Coordinator in BlueCare at BCBST!​

The Program Management Coordinator supports BlueCare Tennessee’s member experience and compliance strategy, with a strong focus on CAHPS performance, cross‑channel member communications, and TennCare and NCQA requirements. This role serves as the connective tissue between Quality, Communications, Digital, and Population Health teams—ensuring messaging is consistent, compliant, and strategically aligned across mail, web, social, and campaigns. This is an ideal role for someone who enjoys program coordination, translating insights into action, and managing complex, regulated work that directly impacts member satisfaction and contractual performance. This role is focused on program‑ and deliverable‑based work (not call‑based); manages multiple concurrent initiatives and deadlines

Success in this role requires strong skills with member experience or CAHPS work, strong writing and synthesis skills, comfort coordinating across teams, and healthcare or regulated-environment experience. In addition, it is vital for this individual to learn TennCare and NCQA requirements, along with navigating approval workflows, balancing competing deadlines, and translating member insights into action.

Notes: ​

• Sponsorship is not available for this role.
• We foster a culture where innovation is encouraged. That includes using AI enabled tools responsibly to support everyday work — guided by proven workflows, templates, and policies. As roles become more advanced, we expect employees to leverage AI more broadly to transform how we serve members.

Job Responsibilities

• Tracks progress according to program schedules and develops solutions to problems, provides reporting to management.
• Assists in the preparations of proposals, plans and specifications of projects or programs.
• Develops the project scope documents, project timetables and other related documents.
• Coordinates and monitors the scheduling and status of programs.

Job Qualifications

Education

• Bachelor's Degree or equivalent work experience required. Equivalent experience is defined as 4 years of professional work experience in a corporate environment

Experience

• 3 years - Relevant work experience required

SkillsCertifications

• Proficient in Microsoft Office (Outlook, Word, Excel, Access and PowerPoint)
• Proven analytical and problem solving skills and ability to perform non-routine analytical tasks
• Excellent oral and written communication skills
• Ability to work independently and with minimal supervision
• Ability to manage multiple projects and priorities
• Effective and concise presentation skills

N/A

Number of Openings Available

1

Worker Type:

Employee

Company:

VSHP Volunteer State Health Plan, Inc

Applying for this job indicates your acknowledgement and understanding of the following statements:

BCBST will recruit, hire, train and promote individuals in all job classifications without regard to race, religion, color, age, sex, national origin,citizenship, pregnancy, veteran status, sexual orientation, physical or mental disability, gender identity, or any other characteristic protected by applicable law.

Further information regarding BCBST's EEO Policies/Notices may be found by reviewing the following page:

BCBST's EEO Policies/Notices

BlueCross BlueShield of Tennessee is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at BlueCross BlueShield of Tennessee via-email, the Internet or any other method without a valid, written Direct Placement Agreement in place for this position from BlueCross BlueShield of Tennessee HR/Talent Acquisition will not be considered. No fee will be paid in the event the applicant is hired by BlueCross BlueShield of Tennessee as a result of the referral or through other means.