Job Description

Quest is an award-winning IT management software provider offering a broad selection of solutions that solve some of the most common and most challenging IT problems. We are currently looking for a Program Manager to support the Product & Technology team.

Quest strives to be the best of the very best in everything we do. We are fanatically customer focused and are proud to support the most complex customers who have the highest IT demands in the world. It’s exciting, it’s rewarding, it’s hard work and offers career and personal growth.

The Program Manager is responsible for leading the successful launch of product releases and strategic initiatives, ensuring alignment with organizational priorities and delivery of high-quality outcomes. This role combines strategic planning, cross-functional leadership, governance, and operational execution to drive predictable, on-time, and within-budget delivery. The Program Manager partners closely with Product, Technology, and business stakeholders to translate roadmap initiatives into executable programs, manage cross-functional dependencies, mitigate risk, and provide transparent reporting to senior leadership.

Responsibilities

1. Project Initiation & Planning

· Partner with stakeholders to translate roadmap and strategic initiatives into defined programs with clear goals, scope, deliverables, and success metrics

· Confirm commitments, assumptions, and constraints

· Define governance structure, processes, reporting, and operating cadence

· Obtain required approvals and manage program milestones

· Monitor scope changes and ensure adherence to agreed plans

· Influence and motivate cross-functional teams without direct authority

2. Program Governance & Communications

· Serve as the primary program lead and day-to-day contact for senior stakeholders

· Provide transparent reporting on schedule, scope, risks, and overall program health

· Deliver weekly program updates and executive-level reporting

· Maintain alignment between program execution and strategic objectives

· Act as the primary escalation point for issues

3. Risk & Issue Management

· Proactively identify and assess program risks

· Develop mitigation strategies and escalate appropriately

· Lead root cause analysis (RCA) for major issues

· Implement corrective actions and strengthen processes to prevent recurrence

4. Continuous Improvement

· Identify gaps and improvement opportunities in program delivery practices

· Strengthen governance tools, templates, and reporting frameworks

· Improve use of project management systems and technologies

· Promote best practices across teams

Qualifications

· 5+ years of hands-on project or program management experience

· Demonstrated success delivering complex, cross-functional initiatives

· Experience in technology, product, or services environments preferred

· PMP, PMI, or ACP certification considered an asset

Skills & Capabilities

Leadership & Collaboration

· Strong relationship builder with ability to gain trust across functions

· Skilled at influencing without authority

· Able to align diverse stakeholders around shared objectives

Execution Excellence

· Highly organized and detail-oriented

· Skilled at managing multiple initiatives simultaneously

· Strong grasp of scheduling, dependency management, and milestone tracking

Communication

· Clear and confident verbal and written communicator

· Comfortable presenting to executive audiences

· Proactive in follow-up and issue resolution

Why Quest

At Quest, your work makes an impact. You’ll help organizations get AI-ready while building your career with a global team of innovators. We offer:

• Competitive pay, annual bonuses, and top-performer recognition.
• Comprehensive health, family, and retirement benefits.
• Flexible work options, generous PTO, and wellness programs.
• Professional growth through learning platforms, mentorship, and leadership programs.
• Inclusive teams that reflect the world we serve, supported by Employee Resource Groups and our Equality & Inclusion Council.

Quest is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Quest is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Quest are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, or belief, national, social, or ethnic origin, sex (including pregnancy), age, physical, mental, or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union, or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Quest will not tolerate discrimination or harassment based on any of these characteristics. Quest encourages applicants of all ages.

Come join us. For more information, visit us on the web at Quest Careers Innovate.Collaborate.Grow

Job seekers should be aware of fraudulent job offers from online scammers and only apply to roles listed on quest.com/careers using our applicant system. Note: We do not use text messaging or third-party messaging apps like Telegram to communicate with applicants, so please exercise caution if you are approached in this way and only interact with people claiming to be Quest employees if they have an email address ending in @quest.com.