About the Role
The AI Observability Program Leader will own the end-to-end strategy, design, and implementation of the frameworks used to monitor, understand, and improve Uber’s GenAI-powered agentic systems. This role sits within the Global Digital Experience team, the operational arm of Uber’s customer support tech organization, and is a critical driver of accuracy, safety, and reliability across Uber’s next-generation AI solutions.
This leader will bridge the gap between raw AI logs and actionable product insights. You will define the methodologies for agentic reasoning observability, develop automated evaluation (autoeval) systems, and design simulators to stress-test AI performance before it reaches the customer. You will partner closely with Product, Engineering and Data Science to translate complex agent behaviors into micrometrics—the granular signals that help us pinpoint exactly where a reasoning chain succeeded or failed.
The ideal candidate brings a systems thinking mindset, technical literacy in LLM orchestration, and the ability to influence technical roadmaps through rigorous data and observability frameworks.
What You'll Do
Basic Qualifications
Preferred Qualifications
~~ ~~
For Sunnyvale, CA-based roles: The base salary range for this role is USD $162,000 per year - USD $180,000 per year.
You will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits.
Ready to Ride?
This isn't the kind of place where you follow a playbook — it's where you help write one. If you're driven by impact, energized by challenge, and ready to shape how the world moves — we'd love to hear from you.
You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits. Explore our benefits.
Offices remain key to collaboration and Uber's culture. Unless approved for full remote work, employees must spend at least 50% of their time in-office. Some roles, like those at greenlight hubs, require full-time in-office presence. Ask your Recruiter for details about this role's requirements.
Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.
We are Uber. The go-getters. The kind of people who are relentless about our mission to help people go anywhere and get anything and earn their way. Movement is what we power. It’s our lifeblood. It runs through our veins. It’s what gets us out of bed each morning. It pushes us to constantly reimagine how we can move better. For you. For all the places you want to go. For all the things you want to get. For all the ways you want to earn. Across the entire world. In real time. At the incredible speed of now.
The idea for Uber was born on a snowy night in Paris in 2008, and ever since then our DNA of reimagination and reinvention carries on. We’ve grown into a global platform powering flexible earnings and the movement of people and things in ever expanding ways. We’ve gone from connecting rides on 4 wheels to 2 wheels to 18-wheel freight deliveries. From takeout meals to daily essentials to prescription drugs to just about anything you need at any time and earning your way. From drivers with background checks to real-time verification, safety is a top priority every single day. At Uber, the pursuit of reimagination is never finished, never stops, and is always just beginning.
