Job Description

Please reference the schedule and minimum qualifications listed below before applying.

If you need assistance with filling out our application form or during any phase of the application, interview, or employment process, please notify our Human Resources Team at 801-366-6947 option 1 or email macurecruiting@macu.com and every reasonable effort will be made to accommodate your needs in a timely manner.

As part of the credit union’s risk management infrastructure and second line of defense, the Program Manager, Regulatory Change & Obligations is an enterprise-level individual contributor responsible for the design, governance, and effectiveness of Mountain America’s Regulatory Change Management (RCM), Regulatory Intelligence, and Regulatory Obligations Management (Regulatory Inventory) programs. This role establishes program standards, operating models, tools/workflows, and maturity roadmaps to ensure regulatory changes are identified, assessed, tracked, evidenced, and escalated in a consistent, audit/exam-ready manner. The role provides effective challenge to first-line implementation and control updates, monitors delivery risk, and produces executive-ready insight through analytics, risk narratives, and governance reporting.

This role is designed as an enterprise individual contributor (IC) program manager with accountability for program design, governance, and effectiveness. As business needs evolve, the role may assume people leadership responsibilities, including oversight of analysts or program staff, while retaining primary accountability for second-line oversight, effective challenge, and governance.

LOCATION

Mountain America Center

9800 S Monroe St
Sandy, UT 84070

SCHEDULE

This is a hybrid role with both in office and remote work, depending on business need.

To be effective, an individual must be able to perform each job duty successfully:

• Establish and maintain RCM and regulatory obligations program charters, standards, procedures, escalation criteria, and documentation expectations aligned with regulatory requirements and organizational risk tolerance.
• Define enterprise regulatory change intake and minimum standards for applicability and impact assessment, risk tiering, implementation planning artifacts, and evidence expectations.
• Govern implementation risk tracking (milestones, dependencies, evidence, and control impacts) and escalate high-risk, delayed, or ambiguous changes per defined criteria.
• Lead RCM governance forums and working sessions; clarify accountability (RACI) and decision pathways across stakeholders.
• Provide forward-looking regulatory intelligence summaries and implementation risk insights to leaders and committees.
• Ensure alignment across regulatory change actions, policy/procedure updates, controls, testing, issue management, and enterprise reporting (oversight and challenge; not drafting or executing).
• Own the regulatory obligations inventory operating model, including obligation identification standards, applicability mapping, ownership expectations, review cadence, and change control.
• Maintain enterprise standards for inventory structure, metadata, quality checks, and linkages to policies, procedures, controls, issues, testing, and evidence repositories.
• Perform quality assurance reviews on change records and obligation mappings to validate completeness, traceability, and audit/exam defensibility.
• Define and maintain KPIs/KRIs for RCM and obligations coverage (e.g., timeliness, overdue changes, high-impact exposure, evidence completeness, and coverage gaps).
• Produce dashboards and executive reporting for senior management and committees; support Board-level reporting as required.
• Act as functional lead for RCM/obligations tools and workflows (e.g., SharePoint/GRC platforms); partner with Technology to improve automation, data integrity, and audit trails.
• Establish standards for evidence repositories and documentation discipline to improve audit/exam responsiveness.
• Provide effective challenge to first-line regulatory change execution; recommend risk-based corrective actions when gaps are identified.
• Serve as a trusted advisor and escalation point for complex regulatory change matters; translate requirements into actionable expectations and informed decision-making.

Potential Future Responsibilities (as business needs evolve)

• Provide functional leadership to assigned program staff or analysts, including work prioritization, coaching, and performance feedback.
• Support onboarding, training, and development of program resources to enhance program maturity and scalability.
• Maintain accountability for program standards, governance, and effective challenge regardless of team size.

KNOWLEDGE, SKILLS, and ABILITIES

• Deep knowledge of compliance management systems (CMS) and regulatory expectations in a regulated financial services environment.
• Advanced understanding of regulatory change management, regulatory intelligence, and regulatory obligations/inventory design.
• Strong analytical skills, including KPI/KRI design, dependency and delivery risk analysis, and executive reporting.
• Demonstrated ability to lead cross-functional programs through matrix influence; strong judgment in ambiguous situations.
• Executive-level written and verbal communication; strong documentation discipline and attention to detail.
• Experience with workflow/GRC tools and data governance concepts (taxonomy, metadata, controls linkages, audit trails).
• Demonstrated ability to lead through influence as an individual contributor, with the capability to transition into people leadership responsibilities as programs scale.

Education and Experience

• Bachelor’s degree or equivalent work experience.
• 8+ years of progressive experience in compliance, risk management, audit, or regulatory program leadership within a highly regulated industry (financial services preferred).
• Demonstrated experience designing governance frameworks, leading enterprise programs, and delivering executive-level reporting.
• Experience supporting regulatory exams/audits and building audit-ready evidence packs preferred.

Licenses, Certifications, Registrations

• CRCM, CRISC, CISA, CIA, PMP, or comparable certification preferred.

Computer/Office Equipment Skills

• Advanced proficiency with Microsoft Office (Outlook, Word, PowerPoint, Excel) to support analysis, documentation, and executive reporting.
• Leverages Excel for advanced analysis, dashboards, trend reporting, and metrics supporting risk-based decision-making.
• Effectively utilizes collaboration and document management platforms (e.g., SharePoint, Smartsheet or comparable tools) for program governance, workflow management, evidence retention, and audit/exam readiness.
• Quickly adapts to and learns new systems/tools (e.g., GRC platforms, reporting solutions, workflow/case management tools).

Language Skills

• Communicates clearly and effectively, verbally and in writing, with executive leadership and cross-functional partners.
• Reads, interprets, and applies complex regulatory, policy, and procedural guidance and translates it into actionable expectations.

Other Skills and Abilities

• Strong service orientation; balances stakeholder needs, regulatory expectations, and enterprise risk considerations.
• Proactively identifies complex problems, evaluates root causes, and leads enhancements to governance and operating models.
• Operates with professionalism, discretion, and independent judgment, particularly in ambiguous, sensitive, or high-risk situations.
• Adapts effectively to change in a dynamic regulatory and operational environment; demonstrates resilience and sound judgment.
• Exceptional collaboration skills; influences outcomes through matrix relationships rather than direct authority.
• Continuous learning mindset; maintains expertise in regulatory requirements, compliance frameworks, and enabling systems.

PHYSICAL ABILITIES / WORKING CONDITIONS

Physical Demands

• Ability to sit, talk, and hear consistently.
• Ability to stand, walk, and use hands to handle or reach occasionally.

Vision Requirements

• Close vision (clear vision at 20 inches or less).
• Distance vision (clear vision at 20 feet or more).

Weight Lifted or Force Exerted

• Ability to lift up to 25 pounds occasionally; may need to lift up to 50 pounds.

Environmental

• There are no unusual environmental factors (typical office environment).

Noise Environment

• Moderate noise (business office with computers and printers, light traffic).

Mountain America Credit Union is an EEO/AA/ADA/Veterans employer.