Our Delivery Solutions Team is dedicated to driving excellence in project execution and program delivery. We work across all client accounts, ensuring that delivery aligns with client objectives and contributes to business growth. As part of the team, you’ll collaborate with cross-disciplinary colleagues and external stakeholders to shape solutions that deliver exceptional value and foster lasting client relationships.
We are better together. Each one of us has a role in making iCrossing an energizing and inspiring place to work.
iCrossing offers a range of employee benefits including flexible working, life assurance, a monthly wellbeing allowance, charity and study days, enhanced parental pay, and much more.
What you’ll do
Program Leadership: Lead the delivery of multi-project programs, ensuring alignment with client business objectives and driving strategic value.
Client Partnerships: Build and maintain strong relationships with clients, acting as a trusted advisor to senior stakeholders.
Strategic Oversight: Manage program interdependencies, identify risks, and proactively develop mitigation plans to ensure program success.
Cross-Functional Collaboration: Coordinate across Digital, Creative, and Technology teams to integrate innovative solutions that meet client goals.
KPI Management: Monitor and report on program performance against established KPIs, ensuring measurable outcomes are achieved.
Operational Excellence: Drive efficiencies within program execution, optimizing resources and maintaining high-quality delivery standards.
Innovation: Foster a culture of curiosity and exploration, identifying new opportunities for client growth and partnership expansion.
Ambassadorship: Represent iCrossing’s values and foundational principles in all client and internal interactions.
Ad Hoc Responsibilities: Perform additional duties as required to support the success of the Delivery Solutions Framework Team.
We are looking for a passionate and experienced leader with a proven ability to drive client success through program management. You should bring a combination of strategic thinking, operational expertise, and client-centric focus to the role. Additionally, we’re seeking someone who demonstrates:
Core Skills:
A deep understanding of Digital, Creative, and Technology services, with proven experience in integrating solutions across these pillars.
Strong leadership capabilities, including the ability to inspire and manage cross-functional teams.
Strategic thinking and problem-solving skills, with a focus on delivering measurable business outcomes.
Exemplary communication skills, capable of articulating complex ideas in a clear and impactful way.
Exceptional stakeholder management, building trust with both clients and internal teams.
Proactive risk management, with a track record of navigating challenges effectively.
Proven experience in program management, delivery solutions, or a similar field.
Additionally, the following could be beneficial:
A proven ability to manage multi-service programs with budgets exceeding £2M.
Experience in driving client satisfaction improvements and achieving >95% on-time delivery.
Familiarity with tools and methodologies for resource optimization and delivery tracking.
As one of the nation’s largest global, diversified information, services and media companies, Hearst has been leading with purpose and integrity and innovating for more than a century. With a mission to inform audiences and improve lives, the company’s portfolio includes global financial services leader Fitch Group; Hearst Health, a group of medical information and services businesses; Hearst Transportation, which includes CAMP Systems International, a major provider of software-as-a-service solutions for managing the maintenance of jets and helicopters; 35 television stations; 24 daily and 52 weekly newspapers; more than 200 magazine editions around the world and ownership in cable television networks A&E, HISTORY, Lifetime and ESPN.
Leading with purpose, Hearst is always moving forward. With a commitment to the highest quality in our products and services, we’re investing in healthcare solutions to help improve patient outcomes and technology that curbs emissions. Our brands are providing vital analysis, data and software to the global financial services industry; delivering important service and investigative journalism; and inspiring audiences with sports and entertainment programming. And we are dedicated to serving the communities it operates in, both civically and philanthropically.
