Job Description

Our Delivery Solutions Team is dedicated to driving excellence in project execution and program delivery. We work across all client accounts, ensuring that delivery aligns with client objectives and contributes to business growth. As part of the team, you’ll collaborate with cross-disciplinary colleagues and external stakeholders to shape solutions that deliver exceptional value and foster lasting client relationships.

We are better together. Each one of us has a role in making iCrossing an energizing and inspiring place to work.

iCrossing offers a range of employee benefits including flexible working, life assurance, a monthly wellbeing allowance, charity and study days, enhanced parental pay, and much more.

What you’ll do

• Program Leadership: Lead the delivery of multi-project programs, ensuring alignment with client business objectives and driving strategic value.
• Client Partnerships: Build and maintain strong relationships with clients, acting as a trusted advisor to senior stakeholders.
• Strategic Oversight: Manage program interdependencies, identify risks, and proactively develop mitigation plans to ensure program success.
• Cross-Functional Collaboration: Coordinate across Digital, Creative, and Technology teams to integrate innovative solutions that meet client goals.
• KPI Management: Monitor and report on program performance against established KPIs, ensuring measurable outcomes are achieved.
• Operational Excellence: Drive efficiencies within program execution, optimizing resources and maintaining high-quality delivery standards.
• Innovation: Foster a culture of curiosity and exploration, identifying new opportunities for client growth and partnership expansion.
• Ambassadorship: Represent iCrossing’s values and foundational principles in all client and internal interactions.
• Ad Hoc Responsibilities: Perform additional duties as required to support the success of the Delivery Solutions Framework Team.

We are looking for a passionate and experienced leader with a proven ability to drive client success through program management. You should bring a combination of strategic thinking, operational expertise, and client-centric focus to the role. Additionally, we’re seeking someone who demonstrates:

Core Skills:

• A deep understanding of Digital, Creative, and Technology services, with proven experience in integrating solutions across these pillars.
• Strong leadership capabilities, including the ability to inspire and manage cross-functional teams.
• Strategic thinking and problem-solving skills, with a focus on delivering measurable business outcomes.
• Exemplary communication skills, capable of articulating complex ideas in a clear and impactful way.
• Exceptional stakeholder management, building trust with both clients and internal teams.
• Proactive risk management, with a track record of navigating challenges effectively.
• Proven experience in program management, delivery solutions, or a similar field.

Additionally, the following could be beneficial:

• A proven ability to manage multi-service programs with budgets exceeding £2M.
• Experience in driving client satisfaction improvements and achieving >95% on-time delivery.
• Familiarity with tools and methodologies for resource optimization and delivery tracking.