Job Description

Mission Statement

The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

The Program Lead position will oversee a team of specialized navigators to include: Peer Intake Navigator, two case managers and volunteers for the Placentia Navigation Center (PNC). The LN will assist with performance management, recruitment of navigation staff, facilitate and/or coordinate internal navigator training. Oversee and facilitate navigator meetings and are responsible for the oversight of all documentation for the Recovery, Peer Intake Navigator, Employment and Resource & Activities model. The LN will maintain communication with Site Supervisor and PNC site staff to help assess resident needs/challenges. LN will maintain communication with Social Worker to discuss coordination of services with specialized navigators.

Essential Functions

Staff Supervision and Recruitment

• Develop and supervise specialized navigators, and volunteers
• Provide individual supervision to the Recovery Navigator(s), Peer Intake Navigator, Employment Navigator, Resource & Activities Navigator, and Volunteers.
• Ensure that Volunteers are being coached and meeting assigned role expectations.
• Provide navigators with guidance on maintaining their caseloads current and keeping residents engaged.
• Facilitate bi-weekly navigator meetings. Conduct regular 1 on 1’s to review navigator outcomes, cases, SMART goals and discuss development needs/opportunities
• Facilitate or coordinate internal professional development trainings.
• Assist in navigation staff candidate selection and interviews; support facilitation and/or coordination of new hire orientation and training for staff and volunteers. Ensure staff receives ongoing training.

Reporting/Administrative Support

• Ensure accurate/timely reporting and effectiveness of models: Case Management, Recovery, Peer Intake Navigator, Employment, Resource & Activities.
• Maintain data on groups facilitated by navigators.
• Create weekly staff schedule for specialized navigators to ensure adequate coverage. Track, record, and log staff call outs and other PTO in UKG system.
• Approve staff timesheets and time-off requests in UKG system in a timely manner.
• Work collaboratively with Program Supervisor to gather or maintain programming services data. Maintain guest confidentiality at all times.
• Assist with ordering and tracking bus passes, vouchers, and other resources purchased for residents as directed by Program Supervisor.
• Assist navigators enter resident data into internal database and/or HMIS as needed.
• Review resident case notes to ensure specialized navigators are accurately maintaining resident files, case notes, physical files, documentation.

Miscellaneous Duties:

• Participate in PNC “all” site staff meetings and ensure navigators attend and actively participate.
• Participate in Operations and community meetings as needed or directed.
• Maintain a positive and professional working relationship with colleagues, TSA staff and community partners.
• Perform other assigned duties as directed.

Minimum Qualifications

• Minimum GED or High School Diploma required; prior work experience in a shelter, group home or recovery facility preferred.
• 2 years Case Manager experience within a mid to large team within homeless population and/or BSW or degree in related field with minimum 1 year of supervisory experience (preferred).
• Strong knowledge of HMIS (preferred).Must be in good physical health and mental health, capable of meeting the demand of the position.
• Bilingual/Bi-literate English/Spanish preferred

Skills, Knowledge & Abilities

• Driving Test and clean MVR check (Required)
• Ability to communicate effectively and remain positively engaged with co-workers, community members, and guests in a trauma informed manner
• Able to thrive and adapt in a fast-paced, frequently changing environment.
• Must have flexible availability.
• Must possess effective time management skills.
• Must be able to prioritize work and meet deadlines.
• Must model professionalism and be able to communicate in an appropriate, responsive, supportive manner.
• Excellent verbal and written communication skills.
• Computer literate; effectively use computerized database for resident file management, with basic skills in Microsoft Office: Microsoft Word, PowerPoint, Excel, and