Job Description

POSITION SUMMARY

The Program Director (School-Based Support) supports the Associate Superintendents with all non-instructional, school-based support matters. Primary responsibilities include analyzing and problem solving related to family concerns, school operations issues, school leadership around other non-instructional issues. On occasion, the Program Director may be called on to address instructional issues outside of direct teaching and learning. Utilizes strong project management and school improvement methodology, tools, and resources to support the Associate Superintendent. Serves as a key point of contact for effective communication and engagement between schools and appropriate resources at the district office.

MINIMUM REQUIREMENTS

EDUCATION

• Bachelor's degree required
• Master's degree preferred

CERTIFICATION/LICENSE:

• A valid Georgia Professional Certification at a Level 5 or higher preferred

WORK EXPEREINCE:

• 6 years of progressive experience
• 3 years of supervisory or team leadership role required
• Experience in K�12 education or public sector preferred

KNOWLEDGE, SKILLS & ABILITIES

• Demonstrates knowledge of project management principles, school operations, and the school-community ecosystem to support principals and resolve operational issues
• Communicates effectively in writing and verbally, with strong skills in problem-solving, collaboration, and conflict resolution
• Analyzes and supports resolution of complex issues involving students, staff, discipline, operations, and administrative functions
• Understands school-based budgeting processes and provides support as needed
• Proficient in Microsoft Office and other standard computer applications, with ability to interpret basic spreadsheet data and analysis
• Highly organized and detail-oriented, with strong planning and time management skills and the ability to manage multiple priorities with limited supervision
• Collaborates effectively across all levels of district leadership, staff, faculty, and external stakeholders
• Demonstrates strong interpersonal skills and the ability to build and maintain effective working relationships

ESSENTIAL DUTIES

• Maintains knowledge of district and school programming, policies, and operational practices to support effective service delivery
• Responds to parent and community inquiries directed to the Associate Superintendent's office in a timely, respectful, and solution-oriented manner
• Communicates updates, decisions, risks, and operational needs clearly and promptly to the Associate Superintendent and school leadership
• Develops correspondence, reports, presentations, and spreadsheets to support administrative and executive-level decision-making
• Provides operational support to schools by identifying solutions, addressing non-instructional needs, and improving service delivery
• Conducts site visits as needed to assess issues, support problem resolution, and ensure follow-through on operational concerns
• Analyzes information and data to develop recommendations for leadership consideration and action
• Communicates effectively in writing and verbally, ensuring clarity, accuracy, and responsiveness across stakeholders
• Required to have prompt, regular attendance in person and be available to work on-site during regular business hours and as needed
• Performs other duties as assigned by the appropriate administrator or their representative

PHYSICAL ABILITIES AND WORKING CONDITIONS

• Vision: Ability to read small print and view a computer screen for prolonged periods
• Hearing: Ability to tolerate exposure to noisy conditions
• Speech: Ability to be understood in face-to-face communications, to speak with a level of proficiency and volume to be understood over a telephone or computer
• Upper Body Mobility: Ability to use hands to grasp, and manipulate small objects; manipulate fingers, twist and bend at wrist and elbow; extend arms to reach outward and upward; use hands and arms to lift objects; turn, raise, and lower head
• Strength: Ability to lift, push, pull and/or carry objects which weigh as much as 5 or more pounds on a frequent basis. Incumbent may be required to physically restrain parties involved in a conflict
• Environmental Requirements: Ability to encounter constant work interruptions; work cooperatively with others; work independently; work indoors
• Mental Requirements: Ability to read, write, understand, interpret and apply information at a moderately complex level essential for successful job performance; math skills at a high school proficiency level; judgement and the ability to process information quickly; learn quickly and follow verbal procedures and standards; give verbal instruction; rank tasks in order of importance; copy, compare, compile and coordinate information and records. Understand how to manage stress
• Additional Work Conditions & Physical Abilities: N/A

The Atlanta Public School System does not discriminate on the basis of race, color, religion, sex, citizenship, ethnic or national origin, age, disability, medical status, military status, veteran status, marital status, sexual orientation, gender identity or expression, genetic information, ancestry, or any legally protected status in any of its employment practices, educational programs, services or activities. Reasonable accommodations may be made to enable individuals with disabilities to perform essential duties.

This job description is intended to accurately reflect the duties, responsibilities and requirements of the position. It is not intended to be and should not be construed as an all-inclusive list of all the responsibilities, skills, or working conditions associated with the position. Management and administration reserves the right to modify, add, or remove duties and assign other duties as necessary.

COMPENSATION

COMPENSATION:

Salary Grade: 135

Salary Range: Salary Schedules - Atlanta Public Schools

Work Year: 252 days