Job Description

Established in 2004, OLIVER is the world’s first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries and counting. Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences.

As a part of The Brandtech Group, we're at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision-making, empowering our teams to produce innovative and impactful results.

Role: Program Director

Location: New York, New York

About the role:

This role partners with the Global Program Director and the US Managing Partner to drive revenue, margin, operational performance, and content KPIs, ultimately ensuring high client satisfaction.

The role focuses on designing, implementing, and supporting operational improvements to enable efficient delivery and account operations, while identifying operational gaps, risks, and opportunities to enhance overall studio performance. It has a specific focus on ensuring operational and delivery excellence for the US studio.

What you will be doing:

• Collaborate with the Global Program Director to achieve revenue, margin, and content KPIs, ensuring high client satisfaction.
• Co-design and implement operational improvements to existing operating models, tools, processes, and workflows to optimize delivery and studio operations.
• Proactively identify and address operational gaps, risks, and opportunities to enhance studio operations, efficiency and delivery.
• Ensure adherence to best operational practices across all programs.
• Partner with the US Managing Partner to own accurate and informed Finance Forecasting and reporting function with studios.
• Provide holistic US and market-level solution design for future account structure and talent mapping solutions.
• Formulating and implementing operational strategies to drive continuous improvement year on year.
• Design, implement, and monitor delivery solutions to improve performance on KPIs, including driving Pencil adoption, innovative use of Pencil, cross-market synergies, content quality, review frequency, team productivity, and asset reuse.
• Work with the Global Operations Team to ensure all studio teams are trained and engaged with the programs, applying the correct ways of working.
• Ensure comprehensive data collection from all relevant platforms; including OMG, Pencil and various tools.
• Collaborate with the Global Operations Team to monitor team compliance with platform usage to ensure accurate data collection.
• Manage and enhance dashboards to monitor studio performance through KPIs, supporting improvement plans as necessary.
• Collaborate with the Global Program Director and Data Analyst to produce and refine required dashboards.
• 
  Devise and deliver bespoke reporting frameworks within Oliver, aligned with business and operational needs and goals.
• Build strong relationships with the US Leadership Team to deliver on Client goals
• Partner with US Account Management to ensure smooth studio operations.
• Lead Delivery discipline for the US region – ensuring US is best in class
• Lead by example, fostering inclusivity and support within and outside the production unit.
• 
  Directly manage the Project Management team. With planned Delivery discipline and structural changes within the account, line management responsibilities are likely to evolve.
• Provide leadership, guidance and set SMART objectives for your team, supporting them in their work.

What you need to be great in this role:

• Minimum of 10 years' experience in an advertising agency or production environment.
• Strong understanding of operational and delivery setups with a proven ability to improve processes.
• Self-starter with the ability to implement plans and ideas efficiently.
• Experienced leader and manager with a firm but fair approach.
• Strong commercial acumen and production knowledge across digital platforms.
• Excellent communication and time management skills, with the ability to work under pressure.
• Proficient with online tools and systems, possessing a strong operational mindset.
• Confident in presenting to clients and agency staff, with the gravitas to engage in senior-level debates.
• At the time of this posting, the base salary for this position may range from $157,250.00 to $175,750.00Individual compensation varies based on job related factors, including location, business needs, level of responsibility, experience, and qualifications. The range listed is just onecomponent of OLIVER’s total compensation package.

Req ID: 16598

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Our values shape everything we do:

Be Ambitious to succeed 

Be Imaginative to push the boundaries of what’s possible 

Be Inspirational to do groundbreaking work 

Be always learning and listening to understand 

Be Results-focused to exceed expectations 

Be actively pro-inclusive and anti-racist across our community, clients and creations 

OLIVER,a part of the Brandtech Group, is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential, and individual differences are valued and respected. All applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodivergence, disability status, or any other characteristic protected by local laws. 

 OLIVER has set ambitious environmental goals around sustainability, with science-based emissions reduction targets. Collectively, we work towards our mission, embedding sustainability into every department and through every stage of the project lifecycle.