Job Description

The Program Director is responsible for the delivery of services, development, and maintenance of all operations of the Portis Family Home. The Program Director is responsible for managing and ensuring safe and smooth program operations, and for the training, on-boarding and supervision of assigned direct care staff at Portis Family Home. This involves supervision of the Resident Assistants, Case Managers and Family Services Coordinator, as well as ensuring a therapeutic and trauma- informed milieu, training staff, running groups and managing staff schedules. The Program Director reports to the Deputy Director of Housing for support and supervision.

Location: Portis Family Home is a residential program in Jamaica Plain, for families struggling with homelessness and substance use, who may also face multiple barriers to housing. Our program helps families increase self-sufficiency, strengthen their recovery, gain knowledge around healthy relationships and other valuable life skills, search for more permanent housing, build parenting skills and build job-readiness skills.

Essential Duties:

• Acts in accordance with Victory Programs Inc.’s Standards of Excellence at all times. Including maintaining professional ethics boundaries and client confidentiality.
• Ensure that the programs are in compliance with all statutory and contractual requirements and that policies are being observed and administered by the staff to ensure proper delivery of services of the highest quality.
• Design and evaluate the delivery of all clinical/management services at the program.
• Coordinate and develop primary partnerships between VPI and other network partners.
• Develop and revise as necessary all program policies and procedures to ensure contractual compliance and that agency standards are being met.
• Facilitate weekly staff meetings and monitor participation and attendance.
• Coordinate all internal and external service linkage supportive of clients’ continuum of care.
• Develop, implement, and monitor program standards of care and best practices.
• Ensure all monthly client reports are prepared.
• Assist with the preparation of any reports or proposals necessary for the program operations.
• Work with staff to develop and implement an operational and quality improvement plan.
• Familiarity and knowledge of VPI’s financial policies, employee personnel handbook, and safety (OSHA) regulations.
• Represent the program in the community as requested by the Deputy Director of Housing.
• Hire and terminate all employees with the support of the Deputy Director of Housing and the Director of Human Resources.
• Initiate and maintain constructive collaborative relationships with funders, referral sources, vendors, and community-based organizations; ensure that all needed referrals are made to these collateral agencies and maximize program census.
• Coordinate billing submissions and approve accounts payable and receivables.
• Supervise, direct, train, and evaluate staff of Portis Family Home.
• Ensure all support staff receive weekly supervision and periodic performance reviews.
• Ensure orientation and on-going training for all staff, including relief or per diem.
• Provide on-call support as needed on a rotating schedule with other Program Directors within the Housing Division.

Non-Essential Duties:

• Attend trainings and professional development opportunities
• Transport clients using agency vehicles.
• Valid Massachusetts driver’s license with a safe driving point of 98,99,00,01.02 or 03.
• Perform any other duties determined necessary by his/her supervisor.
• Participate in monthly Leadership meetings and attend training/meetings as requested.

Qualifications:

• Masters in Counseling, Social Work, Education, Rehabilitation Counseling or a related field, or Bachelor Degree in these fields preferred with 3+ years of management or clinical training and a minimum of five years experience working with target population (homeless, substance use disorder, families in crisis).
• Applicants without a formal degree will be considered with significant, progressive human services leadership experience on a case by case basis. Applicants with lived experience are encouraged to apply.
• Demonstrated competence in service coordination and networking with other human service and health care providers.
• Minimum of 3 years of supervisory experience required.
• Knowledge and experience in administration of a team effort, familiarity with referral sources and the ability to supervise and manage both professional and paraprofessional staff.
• Ability to work cooperatively and supportively with other staff as a member of a treatment and management team.
• Demonstrated ability to work successfully in multicultural settings with a diverse client population.
• Familiarity with State and Federal housing programs is strongly desired.
• Strong organizational, writing and communication skills.
• Proficient computer skills, including the use of Microsoft products.
• Knowledge of evidence based treatment models.
• Knowledge of group facilitation.
• Must be CPR certified (may be obtained upon hire)
• Completed TB screening (may be obtained upon hire)
• Three work related professional references; at least 2 from manager or supervisor.

Position Type: Full-time (40 hours) exempt Position. On-site.
Rate: $78,110 Annually

Victory Programs values a diverse workforce, as we collectively seek to create welcoming, inclusive and accessible environments for our employees and the people we serve. We strive to sustain healthy, functioning communities that respect and celebrate different experiences, identities, cultures and ideas.

Victory Programs has helped individuals and families in crisis for over 45 years. Thousands turn to us yearly for shelter, sustenance, recovery, care, and professional, compassionate support. Most struggle with homelessness, substance use and mental health, and many live with HIV/AIDS. Our team of more than 300 staff across over 30+ programs works with people to develop and execute creative, safe solutions to the very real challenges our clients face.

Our benefit program includes a 75% health and 25% dental employer premium contribution, 100% employer paid disability and life insurance. Victory Programs offers a generous paid time off package to employees working 20+ hours a week including vacation, sick, and personal time as well as holidays. Upon hire, employees working 20+ hours a week are entitled to up to: 4 personal days, 160 sick hours, 10 holidays and 3 1/2 weeks of vacation. These figures adjust based on full time or part time status and allocated vacation time increases with length of employment.