We are seeking an experienced Program Delivery Consultant with a strong background in Retail Banking, Product Delivery, Customer Experience, and Data & Analytics initiatives to support the delivery of large-scale business and technology programs. The successful candidate will work closely with cross-functional partners — including product, analytics, technology, operations, design, compliance, and business teams — to design, develop, and launch innovative banking products, services, and customer experiences.

This role is ideal for a strategic, customer-focused professional who thrives in fast-paced environments and can lead complex initiatives from concept through implementation while balancing customer needs, business objectives, technology constraints, and regulatory requirements.

Location: Toronto, ON (Hybrid – 3 days in office)
Contract Length: 4+ Months (Extension or FTE Conversion Possible)
Hours: 8:30 AM–5:00 PM EST
Pay: T4 $43.5 / IC $50

• Lead the end-to-end delivery of new and enhanced banking products, services, and customer experiences across multiple channels.
• Partner with business, technology, analytics, design, compliance, and operational stakeholders to define requirements and deliver strategic initiatives.
• Analyze customer insights, market trends, competitive intelligence, and business opportunities to support product and service innovation.
• Translate strategic objectives into actionable product roadmaps, delivery plans, and prioritized backlogs.
• Apply design thinking principles and customer-centric methodologies to define solutions that improve customer outcomes and business performance.
• Develop and maintain business requirements, process documentation, delivery artifacts, and transition materials for operational teams.
• Provide oversight and support throughout the SDLC, including solution design reviews, testing coordination, QA, End-to-End Testing, and UAT activities.
• Monitor product performance metrics, customer feedback, and business outcomes to identify opportunities for optimization and growth.
• Lead cross-functional teams through influence, fostering collaboration, accountability, and alignment across diverse stakeholder groups.
• Support business case development, strategic planning, budgeting activities, and executive-level decision-making.
• Manage risks, dependencies, compliance requirements, and change impacts throughout the program lifecycle.
• Collaborate with regulatory, compliance, risk, and governance teams to ensure solutions meet enterprise standards and industry requirements.
• Prepare executive presentations, status updates, recommendations, and stakeholder communications.
• Support the transition of completed initiatives into BAU operations through effective documentation, training, and knowledge transfer.

• 5+ years of progressive experience in program delivery, product management, business analysis, consulting, or related roles.
• Proven experience delivering customer-focused products, services, or strategic initiatives within retail banking or financial services environments.
• Strong understanding of multi-channel banking, including digital, self-service, assisted service, and emerging customer channels.
• Experience leading complex initiatives using Agile, Waterfall, or hybrid delivery methodologies.
• Demonstrated ability to work across business, technology, analytics, and operations teams to deliver measurable business outcomes.
• Strong knowledge of product development lifecycles, SDLC processes, and technology-enabled business solutions.
• Experience gathering, analyzing, and interpreting customer insights, business data, and market intelligence.
• Ability to develop business cases, strategic roadmaps, prioritization frameworks, and delivery plans.
• Excellent stakeholder management, facilitation, negotiation, and communication skills.
• Strong analytical and problem-solving capabilities with the ability to make data-driven recommendations.
• Experience supporting testing activities including QA, End-to-End Testing, and User Acceptance Testing.
• Ability to influence without authority and drive consensus across complex organizational structures.

• Experience within a major financial institution or retail banking organization.
• Knowledge of customer experience design, design thinking methodologies, and service design principles.
• Understanding of banking products, regulatory requirements, risk management frameworks, and compliance processes.
• Experience working within Data & Analytics, Digital Banking, Product Management, or Customer Experience teams.
• Exposure to product performance measurement, customer journey analysis, and growth optimization initiatives.
• Relevant certifications in Agile, Product Management, Business Analysis, Change Management, or Project Management are considered assets.