Job Description

The Program Coordinator is responsible for providing clerical, administrative, analytical support and assistance to the administrative team consisting of director, manager and/or physicians. He/she performs operational analysis to determine the administrative needs of the department. This positon will serve as a knowledgeable point of contact for incoming communications in providing world class customer service at all times. The position requires day-to-day team interaction with, liaison between, and coordination of a wide range of internal and external constituencies involved in program activities. The Program Coordinator will organize data analysis for the program using data from the organization. The coordinator will be responsible for completing reports daily, weekly, monthly and/or annually to showcase the growth and benefits of the program across the organization. This will include team data reports and productivity. It is expected that the coordinator will be dedicated to the mission of our work and will take independent initiative to ensure all work is completed on time.

The Genetics Program Coordinator will be responsible to provide clerical and administrative support to the Genetic Counselor and Program. The program coordinator will perform a variety of tasks to support the Genetics Counselors, assist in daily office needs, data entry, and manage general administrative activities. This position will be expected to respond promptly, efficiently and professionally to patients and staff member via email and phone.

Essential Duties:

• Provide clerical and administrative support to genetic counselors
• Manage office email account; respond to all patients' inquires timely.
• Accurately enter information into application (data entry).
• Quality control of data entry; verify data and correct data as necessary.
• Generate ad-hoc reports; provide Genetics counselors with requested data/report.
• Assist patient with genetics questionnaires; send questionnaire through email utilizing Progency software. Follow up to ensure questionnaire is returned prior to patient's appointment.
• Prepare lab bags for new patient appointments.
• Requests, tracks, and obtain authorization for patient to help facilitate with scheduling.
• Assist patients with all forms when needed, including reviewing forms to ensure completion and accuracy.
• Verify insurance coverage and collaborate with appropriate parties if patient needs financial assistance.
• Orientate volunteer staff; ensure they are familiar with office policy and procedures, including training as needed (basic tasks).
• Performs other duties as assigned.

Required Qualifications:

• Req High school or equivalent
• Req 1 year Clerical and administrative support experience
• Req Working knowledge of Microsoft Office and general computer experience required

Preferred Qualifications:

• Pref Experience in acute care setting preferred
• Pref Excellent oral and written communication skills

Required Licenses/Certifications:

• Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)
• Req Basic Life Support (BLS) Healthcare Provider from American Heart Association

The annual base salary range for this position is $68,640.00 - $112,370.00. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying.

We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at (213) 821-8100, or by email at uschr@usc.edu. Inquiries will be treated as confidential to the extent permitted by law.

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