Job Description

Northwest Specialty Hospital is seeking a compassionate, patient-oriented Program Coordinator to join our team at our Northwest Pediatrics team!

We need someone with a professional demeanor, can work well under stressful situations, will provide great customer service to our patients, and is able to multitask!

Under the direction of the Practice Manager, the Program Coordinator is responsible for assuring that all clerical duties are accurately performed in completion of, but not limited to, the following areas: registration and pre-registration functions; ensure that copies of appropriate documentation are obtained to facilitate the billing and collections processes; manage patient scheduling; manage flow of patient medical records; coordinate patient referrals for axillary treatment; ensure that co-payments and payments on patients accounts are taken, accounted for and processed accurately on a daily patient payment log collected (check, cash or credit card ); insurance authorizations; insurance verifications; ensure that all information entered into the automated admitting/registration system is accurate and complete; successfully registration of all patients and update medical records for return patients as needed; field all incoming calls; and performs closing procedures accurately. The Program Coordinator will need to project a professional demeanor and appearance while maintaining the confidentiality of the Hospital, patients, and employees as appropriate. Other duties as assigned.

Qualifications and Preferred Experience:

• Proficient in computer skills including MS Office Suite (Excel, Word and Outlook).
• Ability to type at least 40 words per minute
• Ability to relate and work effectively with others
• Demonstrates excellent written and verbal communication skills
• Strong Customer service background
• High school diploma or equivalent
• Previous experience is preferred

About Northwest Specialty Hospital:

Northwest Specialty Hospital is widely known for being a center of excellence and is proudly owned and operated by local physicians. The physicians have invested personally, professionally, and financially in the care of the patients and the staff. They have dedicated their lives to creating a hospital that allows them to practice on their own terms and do what’s best for patients. Northwest Specialty Hospital includes 12 operating rooms and 28 inpatient beds, along with a variety of clinics and services throughout Kootenai County, that span across multiple specialties.

Northwest Specialty Hospital has earned numerous awards for patient care, surgical skills, medical care, and employee satisfaction. Northwest Specialty Hospital has been recognized as one of the Best Places to Work in the Inland Northwest for seven consecutive years!! Companies throughout Washington and Idaho were selected based on employee feedback about benefits, work environment, job satisfaction, and other factors. We continue to receive this distinguished honor based on our great company culture, patient-focused approach, and robust benefits package!

Some of our amazing perks and benefits offered to employees are:

• Company-sponsored events such as sporting events, BBQs and holiday parties
• Comprehensive health care coverage with options for Medical, Dental, & Vision Insurance (for benefit eligible positions)
• Tuition reimbursement
• Growth opportunities, ongoing education, training, leadership courses
• A generous 401K retirement plan
• A variety of discounts throughout the hospital and community are available to employees
• Wellness benefits offered to staff such as: weight loss challenge, access to a dietitian, and discount gym memberships
• Culture that promotes and supports work/life balance

**Northwest Specialty Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.**