Job Description

WHAT MAKES VOA SPECIAL? VOAC recognizes the unique needs of the older adult who needs a wheelchair ramp to stay at home safely, and the preschooler whose family needs additional resources. VOAC supports veteran’s efforts to exit homelessness as well as provides a safe place for survivors of domestic violence. Wherever VOAC goes, it combines relationship-building, volunteers and quality services to lift and support our neighbor’s efforts to become self-sufficient and reach their full potential.

** The Meals on Wheels Program Coordinator I works in collaboration with the Volunteers of America staff, volunteers, and other designated outside agencies to provide meal service to at-risk seniors who live independently. The MOW Program Coordinator I will use resources to connect seniors to services needed through referral to vetted services.

Essential Duties and Responsibilities

· Establishes trusting relations with coworkers, peers, and program participants.

· Actively works cooperatively and collaborates with members of the team to serve program participants in a comprehensive, effective, and caring way.

· Provides, updates, and maintains intake services, annual reassessments, and ongoing referral assistance.

· Answer incoming calls from clients regarding available services, program information, and assist with navigating eligibility, and enrollment processes.

· Connect clients to community resources and services, including but not limited to housing assistance, SNAP benefits, and healthcare.

· Maintains a caseload of 300-500 clients with accurate and confidential client records, documentation, and agency reports, in compliance with organizational policies and regulatory requirements.

· Responsible for coordinating services for Medicaid clients, ensuring eligibility, compliance, and access to appropriate care and resources while serving as the primary point of contact for client support and case management.

· Handle crisis situations professionally, take appropriate action and report critical incidents as required.

· Maintains and ensures confidentiality of all program participant information.

· Initiates queries on customer concerns and forwards to appropriate management.

· Assists Volunteer Specialist with daily duties as necessary.

· Occasionally fill in on client routes, if needed, to maintain service continuity and ensure client needs are met.

· Communicate effectively with team members to ensure accuracy, efficiency, and cohesion in all aspects of client support and engagement initiatives.

· Utilize your ability to research and provide meaningful resources to the Clients, such as identifying relevant community resources, educational materials, or support services.

· Attends and participates in staff meetings, trainings, and seminars.

· Performs all other duties as assigned.

Working Conditions and Physical Requirements

· While performing the duties of this position the employee is regularly required to answer a high volume of telephone calls.

· Deliver meals to clients as needed and may need to lift to 25 lbs. repeatedly during deliveries.

· Travel utilizing personal vehicle may be required.

· Extended periods of sitting at a desk may be required.

· The noise level is usually low to moderate.

Position Type and Expected Hours of Work

· Full Time-In Person

· Monday – Friday 8am – 4:30pmpm / Occasional Saturdays, Evenings & Holidays may be required on program needs.

Location

4915 East 52nd Avenue Commerce City, CO 80022

Pay : $20.00/hr

Employee must be able to perform essential job functions with or without reasonable accommodation and without posing a direct threat to safety or health of self or others. To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Employee will perform job according to applied laws. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. If you require a reasonable accommodation to perform this role, please contact HR@VOAColorado.org to begin the Interactive Process.

BENEFITS

Vacation Time

Separate Sick Time

Paid Holidays

Floating Holidays

Personal Days

Volunteer/Wellness Day

Tuition Assistance

Pension Plan

403b Retirement Plan with Agency Match

Health, Dental, Vision, Pet Insurances

Life Insurance

Accident Insurance

Employee Assistance/Work Life Balance Program

Employee Discount Program

LifeLock with Norton

Public Service Loan Forgiveness

Volunteers of America is an EEO Employer

Position will Remain Open Until Filled

VISA SPONSORSHIP IS NOT OFFERED FOR THIS ROLE

Veterans Strongly Encouraged to Apply

Requirements

Minimum Qualifications of Position

· Ability to work independently, exercise sound judgment, and function effectively as part of a multidisciplinary team.

· Strong organizational and time management skills with the ability to prioritize competing demands in a fast-paced environment.

· Ability to communicate professionally and effectively with clients, volunteers, staff, and community partners.

· Ability to handle sensitive and confidential information in accordance with agency policies and regulations.

· Ability to utilize the telephone for extended periods while providing high-quality customer service and support.

· Proficiency in Microsoft Office and ability to learn program-specific databases and systems (e.g., client tracking systems).

Preferred Qualifications of Position

·Strong ability to listen attentively and respond thoughtfully to the needs and concerns of program participants.

· Experience in gerontology, social services, case management, or a related field.

· Prior experience managing a high-volume caseload and providing client-centered support services.

· Strong problem-solving skills and ability to assess client needs and respond with appropriate resources and referrals.

· Experience working in nonprofit, community-based, or aging services organizations.

· Ability to remain calm, professional, and solutions-oriented in high-stress or crisis situations.

Competences

· Models core culture attributes of Volunteers of America- Colorado Branch that include “AIRS” (Accountability, Integrity, Respect and Service).

· Models and pursues with vigor Volunteers of America- Colorado Branch three critical virtues of HHS (Hungry Humble, and People Smart).

Knowledge and Skills

· Knowledgeable about available service programs for seniors in program service areas.

· Strong computer skills in Microsoft office.

· Poise and diplomacy in contact with the agency, clients, donors, other service providers and all regulatory agencies and funding sources.