Job Description

Who We Are

At Heartland Family Service, we believe that healthy families build healthy communities — and that starts with the people who show up for them every day. We’re a trauma-informed organization that leads with empathy, celebrates diversity, and knows that the best ideas come when everyone feels seen and heard.

If you’re driven by purpose, energized by complexity, and ready to lead a team doing some of the most meaningful work in our community — keep reading.

The Role

The ACT Coordinator is a dynamic leader at the heart of our Assertive Community Treatment program, bringing equal parts clinical insight, operational savvy, and genuine investment in the people they support. In this role, you will provide oversight of program performance, data collection, reporting, and quality improvement efforts across all three Heartland Family Service ACT teams while working most closely with the Council Bluffs ACT Team. You will partner with clinical staff and program leadership to ensure services remain effective, integrated, and aligned with ACT fidelity standards.

If you thrive on balancing the big picture with the day-to-day details, this is your opportunity to make a meaningful impact. Your work will help strengthen program operations, support staff success, and ensure individuals living with serious mental illness receive high-quality, community-based care.

What You Bring

• Bachelor’s degree in Social Work, Psychology, Human Services, or a related field; Master’s degree preferred.
• 3–5 years of experience working with individuals with serious mental illness, including at least 2 years in a supervisory or lead role.
• Familiarity with ACT model principles and fidelity standards — you know why it works, not just how it looks.
• Working knowledge of Medicaid billing, behavioral health documentation, and payer requirements.
• Strong organizational skills — you juggle complexity without losing clarity or composure.
• Clear, confident communicator — whether you’re running a team huddle, writing a progress note, or partnering with community providers.
• Proficient in EHR systems and Microsoft Office; you work with the tools, not around them.
• A natural team leader who brings a trauma-informed lens to supervision and doesn’t just manage — you develop.
• Valid driver’s license and reliable transportation; flexibility to work evenings or weekends as program needs arise.

Compensation: salary is based on total years of relevant experience.
Work Schedule: 40 hours per week (Monday through Friday, 8:30 a.m. to 5:00 p.m.)

Click to see benefits and company perks

What You’ll Do

Program Management & Operations

• Lead day-to-day ACT program operations with fidelity to the ACT model and full compliance with state, federal, and COA accreditation standards.
• Track program performance metrics and client outcomes for all ACT Programs at HFS— using data to sharpen practice, not just report on it.
• Manage Council Bluffs Team schedules, workflows, and on-call coverage to ensure clients have access to support around the clock.
• Collaborate with clinical staff to manage intake, transitions, and discharge planning along with community partners.
• Keep documentation, treatment plans, and records accurate, timely, and fully compliant — because good paperwork is good care.

Optimizing Billable Services

• Monitor and maximize billable service delivery to ensure the program remains financially sustainable and aligned with agency goals.
• Track staff productivity and billing targets, removing barriers and coaching the team toward consistent, compliant documentation practices.
• Collaborate with billing and finance staff to resolve claim issues, ensure accurate coding, and stay sharp on Medicaid and payer requirements.
• Make sure the team understands not just what to document, but why it matters — for clients and for the program.

Supervising & Developing Your Team

• Provide direct supervision to assigned ACT team members — case managers, peer support specialists, and others — through regular 1:1s, team meetings, and performance evaluations.
• Lead with a strengths-based, trauma-informed supervisory style that builds trust, resilience, and professional growth.
• Address performance challenges proactively and compassionately, partnering with HR and Program Directors when needed.
• Identify development gaps and connect team members with training and growth opportunities that actually fit their needs.
• Onboard new team members in a way that makes them feel set up for success from day one.

Leading the Daily Work

• Facilitate daily team huddles that are energizing, focused, and client-centered — setting the tone for the day.
• Assist shift manager with balancing daily client contacts and community visits, keeping workloads manageable and coverage seamless.
• Be the steady presence your team can turn to when things get complicated — guiding real-time problem-solving without missing a beat.
• Providing direct service and modeling what great community-based care looks like.

Partnering with clinical staff

• Work hand-in-hand with Psychiatric Nurse Practitioners, Team Leaders, & Clinical Nurse Supervisor to deliver integrated care that addresses the whole person — psychiatric, medical, and psychosocial.
• Collaborate on care planning, medication coordination, and health-related crisis response with open, ongoing communication.
• Co-lead clinical team meetings and case consultations, making sure every voice and perspective shapes the plan.
• Identify trends in client health needs together and adapt program approaches to stay ahead of what clients need most.

Culture & Community

• Show up with a courteous, caring presence — for clients, colleagues, volunteers, and community partners alike.
• Model and promote self-care across the team — we walk the walk here.
• Contribute to fundraising and community-building efforts that connect this agency to the people it serves.
• Perform other program-related duties as assigned — because great leaders pitch in.