Job Description

Requisition ID: 21549 
Department: Office of the City Clerk 
Service: Legislative Services 
Branch: IM Branch
Employment Type: 1 Permanent Full Time Position 
Work Hours: 35 hours per week
Affiliation: CIPP 
Salary Information: $85,947.68 - $104,577.20  annually (2025 rates of pay)
Location: City Hall,110 Laurier Avenue West  
City: Ottawa, ON
Job Category: Administrative and Support Services 
Application Close: 15/04/2026

Information Management is responsible for developing, implementing and evaluating IM policies, systems, standards and practices to enable the City to manage its records and information holdings in a cost-effective and coordinated manner throughout their entire lifecycle with due regard for information security, organizational accountability, program/service delivery, legislation, economy and efficiency.

You are responsible to design, develop and implement programs and services for records operations and IM training. You: coordinate the operational direction of a team of Information Management staff; implement and ensure the consistent, effective and efficient delivery of decentralized and centralized records operations and IM training program, in accordance with relevant legislation and municipal by-laws, policies, procedures and regulations; provide strong leadership with advanced knowledge of all aspects related to Information Management; identify opportunities for continuous improvement; and contributes to the overall strategic direction and operations of the Unit.

You also reward excellent performance, take the necessary steps to increase staff performance using proven coaching/mentoring techniques, and establish and maintain a positive working relationship with clients and internal and external stakeholders.

EDUCATION AND EXPERIENCE

Completion of 3 year university degree in a related field

Minimum of 5 years of Information Management experience, including a minimum of 3 years in a supervisory capacity managing the provision of effective and efficient client service

KNOWLEDGE

• Comprehensive knowledge of the application of relevant legislation and municipal by-laws, as well as policy, procedures and regulations
• Excellent customer service principles
• Client relationship management techniques
• Process improvement practices
• Extensive knowledge of Information Management services including records operations, Information Management Training program, adult education theory, Information Management systems (including software requirements definitions, testing, user acceptance configuration), and Information Management administration
• Human resource practices, coaching techniques, conflict resolution approaches, and collective agreements
• MS Office
• Expert knowledge of RMS and BIMS
• Must possess the training, experience and knowledge to organize the work and its performance
• Must be familiar with all applicable health and safety legislation, have knowledge of any potential or actual danger to health or safety in the work place, and have knowledge of appropriate actions to be taken in order to ensure the health and safety of staff in accordance with applicable legislation and City policies and procedures.

COMPETENCIES, SKILLS AND ABILITIES

Core Behaviours

Core behaviours define the City's expectations of the behaviours employees should demonstrate in performing their work. They are reflective of the City's culture and values and guide all our present and future activities. Every employee is encouraged to learn, embody, and demonstrate these core behaviours.

Review the Core Behaviours

Leadership Competencies

The City has defined key competencies that leaders are expected to embody and demonstrate to successfully move the organization towards achieving its strategic objectives and create an organizational culture that supports and empowers employees to excel, grow and reach their full potential. These leadership competencies and associated behaviours are expected to be demonstrated by leaders at all levels of the organization.

Review the Leadership Competencies

WHAT YOU NEED TO KNOW

• Language Requirement: English oral, reading, writing required.
• Police Record Check: The successful candidate will be required to complete a Criminal Records and Judicial Matters Check (Level 2) with the Police Services detachment in their jurisdiction to the City of Ottawa’s satisfaction.; Police record checks completed by a third-party company will not be accepted.
• Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements.
• Please save a copy of the job poster. Once the closing date has passed, it will no longer be available.

We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted.

The City of Ottawa promotes the principles of diversity and inclusion and adheres to the tenets of the Canadian Human Rights Act and the Ontario Human Rights Code. We encourage applications from members of Indigenous, Black and other racialized communities, persons with disabilities, women and non-binary persons, persons of all ethnic origins, religions, sexual orientations, classes, gender identities and expressions.
Candidates are encouraged to self-identify as a member of one or more designated employment equity groups in the self-identification questionnaire.

The City of Ottawa provides accommodation to applicants during all parts of the hiring process, upon request. If contacted to proceed to the selection process, please advise us if you require any accommodation.

Accessible formats and communication supports are available upon request. Please contact the Employee Service Centre at 613-580-2424 extension 12211 or via email at esc-cse@ottawa.ca