Program Coordinator II - Metro Residential Services
260006IM
The Department of Developmental Services (DDS) Metro Region is seeking qualified candidates for the role of Metro Residential Services Program Coordinator. This position is based out of our Metro Regional Office in Waltham and works directly with Metro Residential Services (MRS), a division of DDS Metro that operates 20 group homes in the Boston area for adults with disabilities. The MRS Program Coordinator is responsible for the coordination and monitoring of several assigned programs and activities that support people with disabilities in achieving their life vision while navigating the ISP process. This includes coordinating DDS's Urban Youth internship program, as well as reviewing and analyzing data, providing technical assistance, and responding to inquiries related to the Quality of Life and Quality Enhancement programs that are designed to help individuals served by MRS lead more fulfilling lives.Duties and ResponsibilitiesCoordinate and monitor Urban Youth internship program activities in order to ensure effective operations and compliance with program standardsProvide technical assistance to Urban Youth program participants as well as internal MRS staffRespond to questions from agency staff and others in order to provide information concerning the Urban Youth programProvide on-the-job training and orientation for staff and participants of the Urban Youth program.Confer with management staff and other agency personnel in order to determine that program requirements are being metServe as liaison to Human Rights Committee providing support and coordinator of meetingsDevelop and distribute annual human rights information to individuals and guardians on an annual basisCoordinate and monitor Quality of Life and QE programs for MRS in order to ensure program integrity and criteria are being met with the resources availableDevelop and implement procedures and guidelines to ensure these agency program objectives and goals are metReview and analyze homes visit meetings, including reviewing AMES books for completeness and accuracyWork collaboratively with the Metro Regional Director and Metro Residential Services Director to provide technical assistance to support MRS programs that help individuals reach their goals and improve their quality of lifeProvide on-the-job training on how services are to be provided to adhere to the high quality of service that is expectedDevelop and implement procedures to ensure program effectivenessDevelop and implement procedures to prepare MRS for QE certificationDevelop and implement monthly program calendars for MRS as an agency as well as for the residential homesLiaison with various private, local and state agencies in order to exchange information and resolve problemsAttend Diversity Committee meeting serving as member/chairOther duties as assigned Preferred QualificationsKnowledge of resources for self-advocacy for individuals with developmental disabilities.Ability to apply conflict resolution skills.Demonstrated ability to work with adults with developmental disabilities. Please Note: This is Full-time, 40 hour position. Shift: Days Days Off: Saturday and Sunday Flexibility required to meet the needs of the office.About the Department of Developmental Services:
The mission of the Department of Developmental Services (DDS) is to create innovative and genuine opportunities for individuals with intellectual and developmental disabilities including Autism Spectrum Disorder to participate fully and contribute meaningfully to their communities as valued members. DDS serves over 43,000 vulnerable individuals throughout their lifetimes, providing a spectrum of day, employment, and residential supports. The agency directly oversees and manages $3 billion in public funds ($2.7B+ operating budget) and approximately 5,500 staff, the largest state employee workforce of any agency in the Massachusetts executive branch of government. For more information about our agency and programs visit: www.mass.gov/dds Pre-Hire Process:Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Record Law and may be published on the Commonwealth's website.· Education, licensure, and certifications will be verified in accordance with the Human Resources Division's Hiring Guidelines. Recommended candidates must successfully complete pre-employment screening which includes:· Disabled Persons Protection Commission (DPPC) Abuse Registry Search: https://www.mass.gov/info-details/dppc-abuser-registry· Criminal background check (CORI) by regulations set forth by the Executive Office of Health and Human Services. http://www.mass.gov/hhs/cori· National Background Checks, Chapter 234 of the Acts of 2014, conduct fingerprint-based check. https://www.mass.gov/lists/dds-fingerprint-background-checks ADA Reasonable Accommodation: If you require a reasonable accommodation with the application/interview process, please contact us at: EOHHS Candidate ADA Requests For technical help with MassCareers, including logging into your profile and/or resetting your password, please call the Employee Service Center at 617-979-8500 for assistance. For questions regarding this requisition, please contact the Executive Office of Health and Human Services Human Resources at 1-800-510-4122 Ext. #4.
First consideration will be given to those applicants that apply within the first 14 days.MINIMUM ENTRANCE REQUIREMENTS: Applicants must have at least (A) three years of full time, or equivalent part-time, professional, administrative or managerial experience in business administration, business management or public administration the major duties of which involved program management, program administration, program coordination, program planning and/or program analysis, or (B) any equivalent combination of the required experience and the substitutions below.Salary placement is determined by a combination of factors, including the candidate’s years of directly related experience and education, and alignment with our internal compensation structure as set forth by the Human Resources Division’s Hiring Guidelines. For all bargaining unit positions (non-management), compensation is subject to the salary provisions outlined in the applicable collective bargaining agreement and will apply to placement within the appropriate salary range. Substitutions: I. A Bachelor's degree with a major in business administration, business management or public administration may be substituted for a maximum of two years of the-required experience.* II. A Graduate degree with a major in business administration, business management or public administration may be substituted for the required experience.* III. A Bachelor's or higher degree with a major other than in business administration, business management or public administration may be substituted for a maximum of one year of the required experience.* *Education toward such a degree will be prorated on the basis of the proportion of the requirements actually completed. Salary placement is determined by a combination of factors, including the candidate’s years of directly related experience and education, and alignment with our internal compensation structure as set forth by the Human Resources Division’s Hiring Guidelines. For all bargaining unit positions (non-management), compensation is subject to the salary provisions outlined in the applicable collective bargaining agreement and will apply to placement within the appropriate salary range Comprehensive BenefitsWhen you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.Want the specifics? Explore our Employee Benefits and Rewards! An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply. The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.
Official Title: Program Coordinator II
: United States-Massachusetts-Waltham - 465 Waverly Oaks Rd
: Administrative Services
: Department of Developmental Services
: Full-time
: Day
: Sep 30, 2026, 6:59:03 PM
: 1
: 73,615.88 - 106,401.62 Yearly
If you have Diversity, Affirmative Action or Equal Employment Opportunity questions or need a Reasonable Accommodation, please contact Diversity Officer / ADA Coordinator: Kendy Derival, Kendy.Derival3@mass.gov - 8572835867Diversity Officer / ADA Coordinator Phone Number
Bargaining Unit: 06-NAGE - Professional Admin.
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