Job Description

Catholic Social Services is currently seeking a collaborative and highly organized Program Coordinator in Edmonton to join our Edmonton Team. Providing excellent client-centered care, you are confident, thoughtful, and motivated to achieve success when supporting others in your community. The main focus of this program is coordinating English Conversation Circles in libraries across Edmonton.
This position is a contract full-time (40 hours/ week position) and Contract until March 31, 2027 with possibility of extension. Job application closing date: August 14, 2026.

As a Program Coordinator, supporting the delivery of Immigration and Settlement Service’s (ISS) programs. This may include, but is not limited to, coordinating program activities, conducting research and assisting with report writing, liaising with key community stakeholders, engaging in program promotional activities, and performing administrative duties as required.
• Coordinate the delivery of program activities geared towards supporting newcomers’ settlement and integration process in Canada (e.g., delivering information sessions, presentations; facilitating client focus groups; etc.).
• Conduct research to identify newcomer needs, trends, challenges, and potential gaps in services.
• Develop opportunities for program development and improvement.
• Keep accurate records and statistics related to program activities.
• Liaise with key community stakeholders to maintain the existing or establish new partnerships and collaboration.
• Engage in program promotional activities.
• Promptly respond to inquiries from clients, staff, volunteers, and the public.
• Supervise, recruit and train volunteers who will facilitate the English Conversation Circles.
• Facilitate English Conversation Circles both online, and in person at various locations across Edmonton.
• Perform other related duties as required (e.g., taking meeting minutes).

What This Job Requires:
• Diploma/Degree in Education, Human Services or equivalent.
• 2 years' experience working with newcomers to Canada.
• Experience building effective partnerships and collaborations.
• Experience in doing working with data, and writing reports.
• Additional relevant certifications such as a TESL or designations considered an asset.
• Equivalent combinations of education and experience may be considered.
• Police Information Check including vulnerable sector search, and Intervention Record Check current within six (6) months
• Access to a vehicle.

Knowledge, Skills, and Abilities
• Sound knowledge of Canadian social systems (i.e., immigration, settlement, health, legal, education, financial, social organization, housing, employment; etc.).
• Strong knowledge of community resources.
• Proficiency in the use of effective collaboration strategies with internal and external stakeholders.
• Demonstrates competence with Microsoft Office suite, Analitics, Social Media, Graphic Design, Videoconferencing Software Platforms (i.e., Microsoft Teams, Zoom, Webex, etc.), and other Agency computer applications and databases (i.e., Adobe Acrobat, ShareVision).
• Excellent communication skills, both written and verbal.
• Strong public speaking, facilitation, and research skills.
• Acute awareness of and sensitivity towards those with diverse needs.
• High degree of flexibility and adaptability.
• Demonstrated commitment to collaboration and strong interpersonal skills.
• Excellent planning, organizational, and time management skills.
• Strong attention to detail and accuracy.
• Take initiative, multitask, establish priorities, and work independently with limited supervision.
• Manage sensitive and confidential information.
• Demonstrate awareness of workplace diversity.
• Maintain professional boundaries.
• Work effectively as a member of a team.
• Speak a second language is viewed as an asset.
• Travel, as required, to different offices, programs, and other sites to attend/facilitate meetings, presentations, and/or training.

What We Offer:
• The salary for this position is $58,839.84 to $66,231.36 based on qualifications and experience.
• We offer flexibility and supportive working environment.
• Comprehensive benefit options when eligible.
• Work within a highly collaborative, team-oriented organization, where your ideas are heard, and you can see your impact daily.
• Growth Opportunities: apply and grow your skills within a dynamic, innovative and expanding Agency that is taking a leadership role in our industry.
About Catholic Social Services:
You will be joining an established Agency that is guided by faith to care for and bring hope to people in need with humility, compassion and respect.
With 65 years of service delivery experience, Catholic Social Services is one of the largest multi-function social services agencies in Canada, with nearly 2000 staff, and hundreds of volunteers delivering over 100 different programs to people in need throughout Central Alberta and Edmonton.
Our values are at the core of everything we do!
• Humility: We acknowledge with gratitude our human abilities and limitations. We demonstrate humility by doing the best that we can with the resources that we have.
• Compassion: We respond to people in need with love. We demonstrate our compassion by caring for people without judgment and without condition.
• Respect: We demonstrate our respect by being personally present, open and attentive to those we care for and by honouring their dignity and freedom.
We thank all applicants. Only candidates selected for an interview will be contacted.
Catholic Social Services is committed to fostering a diverse and representative workforce. In an effort to enrich our agency and reflect the communities we serve, we welcome applications from qualified individuals of all diverse groups and backgrounds.