Job Description

This position is responsible for coordinating the day-to-day activities of the AmeriCorps Seniors national service programs sponsored by Catholic Charities West Michigan. Key responsibilities include volunteer recruitment, onboarding, orientation, placement, and ongoing support; facilitating volunteer in-service trainings; planning and executing recognition and special events; and maintaining organized, accurate documentation in compliance with federal, programmatic, and agency requirements. This position travels throughout Lake, Muskegon and Newaygo Counties.

Wage Range: $16.00/hour - $18.50/hour based on relevant experience

Are you passionate about discovering new ways to help empower people and make a difference in their lives?

If you’ve got what it takes to support us in our mission to provide help and create hope through innovative, collaborative, and diverse programs within the community, then we’ve got the right opportunity for you.

About Catholic Charities West Michigan

Catholic Charities West Michigan (CCWM) is a community-based agency providing programs in Western Michigan and offering a variety of services in family preservation, behavioral health, child welfare, and community outreach.

• CCWM is committed to ensuring a diverse workforce and a work environment whereby all staff are treated with dignity, respect, and fairness.
• CCWM encourages persons of diverse backgrounds and faiths to apply for employment.

Essentials Duties and Responsibilities

• Builds awareness of national service and AmeriCorps Seniors programs to recruit and retain qualified volunteers.
• Recruits, screens, enrolls, orients, and places volunteers in appropriate service assignments in accordance with program requirements.
• Monitors volunteer placements and provide ongoing support to volunteers and station staff to promote positive service experiences and program effectiveness.
• Collects and maintains required volunteer, client, student, and station documentation in accordance with federal, programmatic, and agency requirements.
• Maintains organized, accurate, and current volunteer and program records.
• Coordinates and facilitates volunteer orientations, in-service trainings, meetings, and educational opportunities.
• Assists volunteers with accessing resources and training opportunities that support effective service delivery.
• Reviews and processes volunteer service documentation and other required program forms.
• Assists with collecting program data, evaluations, and feedback from volunteers, clients, students, teachers, caregivers, and station staff.
• Plans, coordinates, and implements volunteer recognition activities, appreciation events, and special program events.
• Maintains confidentiality and safeguards sensitive volunteer, client, student, and agency information.
• Drives for Agency business.
• Performs other special project assignments at supervisor’s request.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this position, the staff member is regularly required to talk and/or hear. The staff member is occasionally required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The staff member, on occasion, may be asked to move or lift items up to 40 pounds in weight.

Work Environment:

This position is primarily office based, however, on occasion may require travel to other Agency offices as required by position responsibilities and/or agency management. This position will be routinely exposed to typical office noise levels and/or exposure to various weather conditions.

The qualifications listed above are guidelines for selection purposes; alternative qualifications may be substituted if sufficient to perform the duties of the job.

Other Knowledge, Skills, and Abilities

• Ability to streamline workflows using technology to accomplish goals efficiently and effectively.
• Willingness to learn and improve technology skills including Chromebooks, VIS, BambooHR, and Zoom.
• Ability to build positive relationships with older adults, community members, and professional partners
• Strong communication skills in both one-on-one and public settings.
• Ability to maintain organized, accurate, and complete documentation in alignment with all federal and program requirements.
• Ability to travel throughout Lake, Muskegon and Newaygo Counties.
• Knowledge of Microsoft Office Suite and related programs.
• This position requires reliable transportation as drives for agency business.
• Must have a valid driver’s license and good driving record with zero work restrictions.
• Must have personal auto insurance as required by law with minimum bodily injury coverage limits of $250,000 per person/$500,000 per incident or $500,000 combined.
• Must be willing to work irregular hours including evenings, holidays, and weekends.
• Must submit to agency approved background checks.

Recommended Employment Qualifications

Education:

• A high school diploma or general educational development (GED) is recommended.
• A bachelor's degree in human services, education or a related field is highly preferred.

Experience:

• A minimum of 1 year of prior work experience working with older adults strongly is preferred.
• A minimum of 1 year of prior work experience working with technology and maintaining accurate documentation is required.
• A minimum of 1 year of prior work experience planning and executing events is strongly preferred.
• A minimum of 1 year of prior work experience in customer service field is required.

Professional Certificates, Licenses, Registrations:

None required.

Supervisory Responsibilities:

This position does not have supervisory responsibilities.

Our Mission

Inspired by the Church's social teachings, Catholic Charities West Michigan fosters individuals and families to flourish by providing help and creating hope.

Our Vision

Catholic Charities West Michigan is called to create a just and compassionate community where all people can achieve their divine purpose.

Our Values

• Sanctity of All Life
• Compassion
• Integrity
• Respect
• Equity

CCWM is an equal opportunity employer, subject to all federal and state laws as applicable to a religious Agency.