Job Description

We're looking for a highly organized and detail-oriented Program Coordinator who is passionate about delivering successful programs and providing exceptional client support.

At Sirva, we value flexibility. After completing the initial in-office training period, this role offers work-from-home flexibility. Sirva also supports work-life balance through a variety of flexibility initiatives, including hybrid work arrangements, flexible working hours, wellness programs, and employee assistance resources.

What’s Involved?
The Program Coordinator will act as a primary point of coordination and operation support and must be able to gain an understanding of all aspects of clients' international policy and program, as well as a general understanding of all international services while maintaining the highest level of customer service.
Services include but may not be limited to policy counselling, generating cost estimates, relocation agreements, initiating services with Sirva connect and maintain regional tracking and reporting.

Key Responsibilities:
• Support regional and global client directed pre-assignment initiatives such as reporting needs, group move planning, specialized program support, data queries, status updates on cost estimate or initiation requests and systems testing. Must approach tasks with a solution oriented and consultative support influencing desired outcomes as indicated by the client Talent Mobility team.
• Triage shared mailbox by filtering and redirecting incoming requests and tasks. Responsible for meeting client SLAs and KPIs related to inquiry response time.
• Prepare and deliver relocation agreements and support cost estimate work as needed.

Who Are We Looking For?
• Minimum 3 years’ experience in working in relocation required.
• Experience working in a client facing role preferred.
• Excellent written and verbal communication skills.
• Strong attention to detail
• Ability to handle multiple tasks and meet timelines
• Ability to work successfully in a team and individual environment
• Strong computer skills, including proficiency in Excel, (V-lookup and Pivot Table experience preferred).
• Bilingual proficiency preferred.

Apply Now
If this sounds like your type of role, then please submit your application via the APPLY option and complete all necessary information.

Sirva Worldwide Relocation and Moving is a global leader in moving and relocation services, offering solutions for mobility programs to companies of every size. With 75 owned locations and more than 1,000 franchised and agent locations in 177 countries, we offer unmatched global breadth supported by localized attention and innovative technology that strikes the right balance of self service and human support. From relocation and household goods to commercial moving and storage, our portfolio of Brands (Sirva, Team Relocations, Allied, & northAmerican) provides the only integrated moving/relocation solution in the industry. By leveraging our global network, we deliver a superior experience that only a “one-stop shop” can provide. We’re a team that works globally to provide the best service locally — a company that is everything you need, everywhere you need it. For more information please visit www.sirva.com.

Sirva brings together strong, collaborative people in a dynamic culture of mutual respect, support, and passion for the brand and product. We believe innovation drives winning performance, and we constantly challenge ourselves to be the very best we can in every aspect of our business. You will be surrounded by some of the brightest and most driven people in the industry. At Sirva, you will be in great company!

Sirva is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, military status, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. Sirva also prohibits harassment of applicants and employees based on any of these protected categories.

If you need a reasonable accommodation because of a disability of any part of the employment process, please send an email to Human Resources at HRSirva@Sirva.com and let us know the nature of your request and your contact information.