Job Title: Program Coordinator

Location: Springfield, Missouri
Department: ISL
Employment Type: Full-time

Are you passionate about making a meaningful impact in the lives of others while leading a dedicated and compassionate team? Join our collaborative organization where your leadership and coordination skills will directly support individuals in achieving independence and personal goals. As a Program Coordinator, you will play a vital role in shaping quality care, fostering positive outcomes, influencing service excellence, and driving team success—all while working in a supportive, mission-driven environment that values growth, empathy, and innovation.

In this role, you will oversee daily operations within designated service areas, ensuring high-quality, person-centered services are delivered in both in-home and community-based settings. You will coordinate care, support staff development, monitor compliance, and maintain a safe, structured, and empowering environment for individuals served.

This position offers…
· Employee Assistance Program – 24/7 counseling services, legal assistance, & financial consultation for you and your household at no cost 

· Mileage Reimbursement – Company paid for work functions requiring travel

· Employee Discounts – Hotels, Theme Parks & Attractions, College Tuition

· Workplace Culture - An environment cultivating employee wellbeing, valuing each individual's humanity, and actively promoting a healthy, joyful workforce

· Additional Perks & Benefits - Scroll down to bottom of this post to learn more

Key Responsibilities:

· Coordinate and lead the development and implementation of Individual Support Plans (ISPs) to ensure measurable, person-centered outcomes

· Supervise, mentor, and support staff to deliver high-quality services and foster professional growth

· Monitor the health, safety, and well-being of individuals through regular site visits and ongoing communication

· Collaborate with nurses, support staff, and interdisciplinary teams to ensure medical and daily living needs are effectively met

· Facilitate opportunities for community engagement and the development of natural supports

· Maintain accurate client records, documentation, and compliance with service requirements and organizational policies

· Conduct regular audits, reviews, and quality checks to ensure services meet established standards

· Manage program budgets, track expenses, and prepare financial reports and variance analyses

· Ensure staff training requirements are current and aligned with individual care needs

· Promote a clean, safe, and supportive residential environment, including oversight of procedures such as medication and financial tracking

· Perform additional duties as assigned to support program success

Education, Experience, and/or Credential Qualifications:

· Bachelor’s degree from an accredited college or university

· Relevant experience in the field of Developmental Disabilities may substitute year-for-year for the required degree

Additional Qualifications:

· Must have reliable means of communication

· Must possess strong reading and writing skills with the ability to clearly document and communicate information

· Current driver’s license, acceptable driving record, and current auto insurance required

· Must have a vehicle with a functioning air conditioner and heater if transporting clients

· Ability to be on-call according to regional office schedule

· Ability to assist with physical transfers or lifting, as needed based on individual support requirements

Physical Requirements

· Perform sedentary work involving sitting for extended periods with occasional walking or standing

· Exert up to 10 pounds of force occasionally and minimal force frequently to move objects or assist individuals

· Use repetitive hand, finger, and arm movements for typing and documentation tasks

Keywords: Program Coordinator, Developmental Disabilities, ISP, Residential Services, Team Leadership, Case Management, Behavioral Health, Care Coordination, Direct Support, Healthcare Administration