Job Description
Cross Country is looking for top talent to join our team! We are a market-leading, tech-enabled workforce solutions and advisory firm with more than four decades of experience helping organizations solve complex labor and operational challenges. Recognized as a Top Place to Work by U.S. News & World Report and a Most Loved Workplace by Newsweek, Cross Country is committed to quality and excellence in everything we deliver. We were also the first public company to earn The Joint Commission Gold Seal of Approval® for Health Care Staffing Services Certification with Distinction — a standard we continue to uphold today.
BASIC PURPOSE:
The Program Coordinator provides operational support to the Sales team for all accounts utilizing an MSP/VMS. He/she will act as the point of contact, provide support, and perform all daily job responsibilities servicing the MSP/VMS process for internal and external clients. In this operational role, the Program Coordinator is responsible for timekeeping, generating reports, problem-solving, and practicing timely and consistent communication between multiple departments.
ESSENTIAL FUNCTIONS:
Manage and oversee operational functions for MSP accounts or accounts that utilize a VMS
• Provide accounting and reconciliation services including, but not limited to:
◦ Audit matches in the internal database to ensure accurate setup and tagging
◦ Enter and manage weekly timesheets and expenses in eRecruit and VMS systems
◦ Monitor technology for approvals and upload documentation to eRecruit
◦ Work with Billing and Travel departments to audit and approve timesheets and reconcile expenses in eRecruit
◦ Track TPS Invoicing and align to an internal database
◦ Work collaboratively with Collections as needed to help resolve outstanding invoices
◦ Provide support to Cash App to ensure accurate posting of payments received
• Coordinate with onboarding and recruiting teams to collect, track, and upload required credentialing documentation
• Assist sales with review and submission of presentations in the system
• Assist Producers with VMS technology training and act as a resource for MSP processes
• Generate reports, as required
• Actively participate in the completion of accurate internal and external audits
• Act as a liaison to ensure exceptional internal and external customer service
• Participate in scheduled meetings to ensure effective management of MSP accounts
• Manage a high volume of emails for multiple internal email accounts
• Represent and support the business initiatives of MDA and Cross Country Healthcare internally and externally
• Act as a liaison for outsourced tasks (ITES)
• Provide appropriate team coverage (i.e. backup) when necessary.
Must have the ability to perform the essential functions of the job with or without reasonable accommodation.
QUALIFICATIONS:
• Minimum of one (1) year of experience in a customer service or customer-facing role
• Strong ability to prioritize tasks, manage time effectively, and meet deadlines in a fast-paced environment
• Proficient in Microsoft Office applications, including Excel and Word, as well as email and database systems
Education: High school diploma or equivalent required. College courses preferred or any equivalent combination of education and experience sufficient to successfully perform the essential functions of the job.
Company equipment(laptop, monitor, keyboard, mouse headset) will be provided directly to you for use during employment.
Benefits
Cross Country offers a competitive compensation, benefits, and wellness program, including Medical Insurance, Dental Insurance, Vision Insurance, Life Insurance, Disability Insurance, Voluntary Insurance, 401(k) plan, Tuition Assistance, and Pet Insurance. The company offers a variety of Wellness options through Burnalong, which offers a robust online platform of classes and programs as well as local gym access.
Cross Country is an Equal Opportunity Employer (EOE) - Veteran/Disability
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