Job Description

Essential Duties and Responsibilities

CSA Program Administration

• Coordinates and manages the local CSA program in accordance with state and local regulations.
• Assists the Community Policy and Management Team (CPMT) with policy development, implementation, and revisions.
• Ensures compliance with Office of Children’s Services (OCS) and State Executive Council (SEC) policies and CSA requirements.
• Monitors legislative and policy changes impacting CSA operations.
• Coordinates services among partner agencies and stakeholders.
• Supports development of strategies to improve service delivery and outcomes.
• Provides guidance and technical assistance to staff regarding CSA processes and service coordination.
• Assists in identifying service gaps and developing solutions.
• Collects and reports CSA program data to support compliance, reimbursement, and outcome tracking.

Fiscal Management

• Assists in development and monitoring of the CSA budget.
• Prepares and submits reimbursement requests and required fiscal reports.
• Maintains fiscal accountability and documentation.
• Develops and manages provider contracts and service agreements.
• Ensures compliance with fiscal policies to secure state reimbursement.

FAPT & CPMT Coordination

• Organizes and supports Community Policy and Management Team (CPMT) and Family Assessment and Planning Team (FAPT) meetings.
• Prepares agendas, reports, and meeting documentation.
• Records and maintains official meeting minutes.
• Provides guidance on funding sources and service planning processes.

Services Unit Support (Secondary Function)

• Provides hands-on program support to Adult and Family Services programs as needed.
• Assists with timely completion and documentation of VEMATS assessments.
• Supports case-related administrative tasks, documentation, and service tracking.
• Assists staff with workload demands, including coverage during vacancies or high-volume periods.
• Collaborates with Services Unit staff to ensure timely service delivery and compliance with program requirements.
• Provides cross-program assistance to support continuity of care and client services.

General Duties

• Maintains confidential client, programmatic, and fiscal information.
• Collects, analyzes, and reports program and fiscal data.
• Prepares reports, correspondence, and recommendations.
• Attends meetings, trainings, and professional development activities.
• Performs other duties as assigned.

Knowledge, Skills, and Abilities

Knowledge

• Children’s Services Act (CSA) policies and procedures
• Human services systems, particularly Adult and Family Services
• Community resources and service delivery systems
• Government operations and fiscal processes
• Working knowledge of VEMATS and related assessment tools (preferred)

Skills

• Strong written and verbal communication
• Facilitation, mediation, and conflict resolution
• Organization and time management
• Data tracking and reporting
• Computer proficiency (Microsoft Office, case management systems)

Abilities

• Communicate effectively with diverse populations
• Facilitate meetings and build consensus
• Manage multiple priorities and deadlines
• Maintain confidentiality
• Work collaboratively across service programs
• Learn and apply program-specific systems such as VEMATS
• Provide operational support in direct service environments

Minimum Qualifications

Bachelor’s degree in human services, Social Work, Public Administration, or a related field; supplemented by relevant experience in human services or program coordination; or an equivalent combination of education and experience.

Preferred Qualifications

• Experience with Virginia CSA programs
• Experience in Adult and/or Family Services
• Experience with VEMATS or similar assessment tools
• Experience working in a local government or social services agency

Special Requirements

• Valid driver’s license
• Acceptable driving record
• Ability to maintain confidentiality
• Successful completion of background checks