Job Description

Who we are:

Our Underwriting and Customer Service team is a diverse and high performing group that works towards a common goal where we strive to deliver exceptional service to meet the needs of our clients. We believe in doing what’s right by supporting each other and cultivating an environment that brings the best out of us.

What you will do:

The role of the Program Coordinator is to provide knowledgeable, effective, and efficient customer service by verbal and written communication on the insurance program to the members of the legal profession. Our Program Coordinators process policy change requests and update information on various systems and applications.

Who you are:

You have a passion for customer service with experience, preferably in complex and/or highly regulated professions like the insurance, legal, or finance industry. You adapt well to change and carry a positive outlook. You can work independently as well as cohesively in a team environment. You are very comfortable with technology and are always looking for ways to improve processes. You take accountability to proactively resolve complex cases.

Our ideal candidate:

• Proficiency in English; French would be an asset, but not required
• Strong written and verbal communication skills
• Customer service experience preferably in a call centre environment
• Avid learner with demonstrated ability to retain, interpret and appropriately apply concepts of varying complexity
• Experience with Microsoft products – Office 365 (Outlook, Teams, Word, Excel)
• Strong team player
• Thrives working with deadlines and with competing priorities
• Graduate from a recognized Community College or University and/or equivalent experience
• Preference will be given to candidates with previous related experience in legal, underwriting, insurance, or financial settings

What’s in it for you:

• LAWPRO is an Ontario Certified Living Wage Employer. We offer competitive compensation commensurate with skills and experience.
• This role has a target starting salary of $52,000 per year, reflecting our commitment to fair and equitable pay, with compensation growth tied to performance, ongoing contribution, and organizational needs.
• 4 weeks’ vacation, supporting work–life balance.
• Immediate eligibility for comprehensive Health and Dental benefits and a fully matched pension plan.
• Hybrid work option, offering flexibility guided by role requirements and organizational needs.

Deadline for applications is February 11 2026.

Please note, LAWPRO does not utilize artificial intelligence (AI) in its recruitment practices at this time.

LAWPRO is a certified Living Wage Employer.

Diversity and inclusion matter at LAWPRO. If contacted for an interview, please advise if you require accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.