We are looking for a National Accounts Programme Coordinator to support the delivery of national customer programmes across the UK. Working closely with Account Managers, Programme Managers, and operational teams, you will help ensure excellent customer service, successful programme delivery, and achievement of customer KPIs and SLAs.
• Coordinate and deploy national customer programmes and projects
• Work closely with Account Managers and operational teams to meet customer requirements
• Maintain accurate records across business systems and customer platforms
• Produce reports and communicate programme progress to stakeholders
• Coordinate resources and scheduling to support service delivery and installations
• Escalate and resolve service or installation issues as required
• Support customer-specific Health & Safety compliance activities
• Monitor performance and identify opportunities for service improvement
Must-Have:
• Excellent communication and organisational skills
• Strong customer service focus with a track record of delivering results
• Ability to work independently and collaboratively
• Strong planning and numerical skills
• Proficiency with Microsoft Office applications
Nice-to-Have:
• Knowledge of CCTV, Access Control, Network/IP, or Fire Safety solutions
• Experience using programme planning tools and customer portals
• Experience with CBS, SMS, JDE, MAS, or SAI systems
• A-Level education (or equivalent)
• Competitive Salary: Reflecting your skills and experience
• Generous Leave: 25 days annual leave (pro-rated in hours)
• Holiday Purchase Scheme: Buy up to 10 extra days—up to 35 days total leave
• Comprehensive Benefits:
o Pension plan (up to 7% employer match)
o Life assurance
o Employee assistance program
o Referral scheme
• Exclusive Discounts: High street brands, cycle-to-work scheme, and Johnson Controls product discounts
• Career Development: Extensive growth and advancement opportunities
Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.
For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.
At Johnson Controls, we transform the environments where people live, work, learn and play. As the global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet.
Building on a proud history of 140 years of innovation, we deliver the blueprint of the future for industries such as healthcare, schools, data centers, airports, stadiums, manufacturing and beyond through OpenBlue, our comprehensive digital offering.
Today, Johnson Controls offers the world`s largest portfolio of building technology and software as well as service solutions from some of the most trusted names in the industry.
Visit www.johnsoncontrols.com for more information.
