Job Description

Posting number: 2600372

Department: Department of Human Services

Division: Children, Youth & Family Svcs

Job classification: Program Case Services Coordinator

Posting type: Open

Categories: Social Services, Human Services, Customer Service

Due to the sensitive nature of this role, additional background checks may be required, including a Government Program Fraud check, Child Welfare Abuse & Neglect database (TRAILS) check, and Child Welfare Caseworker Falsification check.

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Provides administrative and related support to the assigned program in the Children, Youth and Family Services Division of the Department of Human Services (DHS). Assists with the coordination and facilitation of services to clients and families. Employment is subject to the terms, conditions, and policies detailed in the Personnel Policies Manual (PPM). This position requires regular in-person presence as an essential job function.

Examples of duties

• Provides administrative support and coordinates client-related services in support of assigned program.
• Connects clients with community resources, coordinates appointments and meetings with community professionals, and assists clients in developing and implementing support systems.
• Coordinates, oversees, and documents client interactions and contact ensuring appropriate interaction as assigned.
• Attends and testifies in DHS case court hearings based on intervention with clients as needed.
• Arranges and provides transportation for clients to appointments, therapy, school, court hearings, etc. and assists with the purchase of necessary items as needed.
• Participates in meetings and staffings as requested; attends training and workshops.
• Provides support to caseworkers, supervisors, and managers as needed.
• Performs other duties as required.

Supervision Exercised: This classification does not have supervisory authority and requires no supervision or direction of others.

Supervision Received: Receives intermittent supervision. This classification normally performs the job by following established standard operating procedures and/or policies. Regular direction, guidance, and coaching from supervisor is expected. There is a choice of the appropriate procedure or policy to apply to duties. Performance reviewed periodically.

Qualifications

Knowledge, Skills & Abilities

• Knowledge of casework practices, procedures, and guidelines.
• Ability to understand and promote Family Centered Practice.
• Ability to communicate and work effectively with co-workers, clients, other agencies, the public, and the courts. Ability to provide excellent customer service.
• Ability to efficiently plan, schedule, and organize.
• Ability to assess situations and make prudent and appropriate decisions; ability to apply conflict resolution and problem-solving skills.
• Ability to accurately and efficiently complete the necessary paperwork, reports, and documentation.
• Ability to work independently as appropriate.
• Ability to use personal computer software applications such as Microsoft Office, including Word and Excel.
• Ability to use standard office equipment, including computer, fax machine, copier, and telephone.
• Maintain regular and punctual attendance.

Required Education & Experience

• High school diploma or equivalent education.
• Six months of public contact experience in human services or a related field.
  • Substitution for public contact experience may include successful completion of a certificate program and/or college course equivalent to public contact in human services or a related field.

Licenses/Certificates

• Must possess and maintain a valid driver's license and proof of automobile insurance as stated within El Paso County’s Personnel Policies Manual.

Pre-Employment Requirements

• Must pass conditional post-offer background investigation, including fingerprinting, motor vehicle record check, and drug screen.

Supplemental information

Duties are performed in an office environment, clients' homes, schools, jails, court, etc. This position may require occasional lifting, such as files, supplies, children, and car seats. May be exposed to hostile family situations and individuals; may be exposed to unsanitary and hazardous conditions. Hybrid remote work environment dependent upon Department discretion and business needs. Reliable transportation is required as you will be utilizing your own registered and insured personal vehicle to transport clients as needed; mileage reimbursement is available upon request. This position may require evening and weekend hours. Local and non-local travel may be required.

The classification specification above is intended to describe the general nature of work, key responsibilities, and minimum qualifications. Minimum qualifications reflect the baseline experience required for the classification. Departments may establish additional or preferred qualifications to address operational needs, assignment complexity, and specialized functions, provided such qualifications are job-related, consistent with the intent of the classification, and as approved by the Human Resources department. Specific job assignments, duties, education, experience, licenses/certifications, and working conditions may vary based on the department or office's needs and the requirements of the assigned position. Changes to this classification specification may only be made by the Human Resources Department.