Job Description

Program & Bookings Coordinator

Help create memorable experiences before guests even arrive.

Every great stay starts with thoughtful planning. As our Program & Bookings Coordinator, you’ll work with guests to understand what they want to achieve, create a program suited to their group and coordinate the details that bring their experience together.

About the role

From the first enquiry through to arrival, you’ll help guests feel confident that their booking is in good hands. You’ll:

• Talk with guests to understand their needs and recommend suitable programs and activities
• Coordinate program enquiries, confirmations, amendments and cancellations and keep the systems updated
• Prepare accurate quotes, deposits, schedules, program information and handover documentation
• Work closely with Program, Guest Relations, Catering, Housekeeping and Maintenance teams to prepare for each groups arrival
• Identify opportunities that improve the guest experience and make effective use of the venue

About you

You’re someone who enjoys helping people, asking the right questions, turning lots of information into a clear and well organised plan and ensuring guest have a memorable experience. You’ll bring:

• Experience coordinating bookings, programs, events or customer enquiries
• A warm, confident, “can do” approach when working with customers and others
• Strong organisation and communication skills and attention to detail
• The ability to manage changing priorities while keeping others informed
• A collaborative approach and the ability to work across different teams
• Experience in outdoor education, camps, recreation, hospitality, tourism, schools or group guest experiences would be valued, but it isn’t essential. Qualifications in outdoor recreation, events, tourism, hospitality or business, along with a First Aid qualification, would also be an advantage.

Ready to help create experiences that matter? We’d love to hear from you.

Apply today and help us create memorable experiences at The Tops.