Job Description

The WIC Program Assistant works as part of a front-desk team in a very busy office. Responsibilities include answering telephones, scheduling appointments, screening participants for eligibility, data entry, issuing benefits, and managing client flow.

Essential Functions/Key Responsibilities:

• Follows all protocols and/or regulations for processing applicants/participants for (re)certification, including: verifying identity, income, residency, and participant category; educating participants on their rights and responsibilities, authorized signatures and shoppers, WIC foods, and using benefits at authorized vendors; referring participants to MassHealth, SNAP, TAFDC and other health and human service programs; providing notification for end of certification, missed benefits, and/or ineligibility to receive WIC benefits.
• Oversees benefit issuance for prescribed food prescription, including: re(issuing) food/formula prescription benefits; capturing participant authorized signatures for benefit issuance; and maintaining security of WIC cards.
• Performs routine office duties, including answering telephones; scheduling appointments; data entry; and managing client flow.
• Attends bi-weekly staff meetings and other trainings, conferences, and workshops as appropriate.
• Performs other duties as needed, including quality assurance activities.

Skills & Qualifications:

• High school diploma or G.E.D. and one year of general office experience; experience in a health care or community facility preferred.
• Proficient computer skills.
• Well-organized, systematic approach to work.
• Good communication and interpersonal skills.
• Sensitivity to the needs of the client population.
• Available to work at least one Saturday a month.
• Bilingual (Spanish and English) preferred.
• Must have a suitable CORI & SORI completed within the first 30 days of employment.

Supervisory Responsibility: None

Travel: Travel between program sites is required. Occasional travel off-site to trainings and meetings is also required.

Physical Demands: This job regularly requires the employee to sit, walk and stand as well as use hands repetitively to handle or operate standard office equipment. The employee is occasionally required to kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.

Work Environment: This job operates with a hybrid model with opportunities to work some remote hours and a required minimum of 2 days in-office per week. GLCAC operates a professional office environment with standard office equipment, such as computers, phones, photocopiers, filing cabinets, fax machines.