Program Assistant & Tenant Support Coordinator – Wadena and Welch Apts.

Duluth, MN

This position actively participates in carrying out the mission of CCHC by providing direct support to tenants of a supportive housing apartment building serving formerly homeless single adults with or without substance use disorder and/or mental health conditions. The position provides direct services as a member of a team and implements the program goals.

Duties and Responsibilities include the following: Other duties or tasks may be assigned as required. Management may modify, change or add to the duties of this description at any time without notice.

· Must be able to work independently and as a member of a team to effectively advocate for tenants.

· Provide daily tenant advocacy and support including encouragement of goal completion.

· Initiate and participate in tenant/staffing engagement activities to support tenant progress and record keeping.

· Assist the Site Director in implementing the screening and application process of potential tenants including receiving, processing, and maintaining housing applications and waiting list. Communicating with various community agencies and potential tenants to verify and assist with information requirements and documentation to rapidly turn over units. Move in and move out paperwork, tenant property inventory, and move out/in inspections.

· Assess culture(s) of tenants and provide appropriate programming.

· Create, facilitate, recruit, and document tenant sober activities, special events, and supportive programming.

· Develop and maintain tenant files, records, rosters, program forms

· Purchase and stock supplies for building, tenant personal needs, furnishings, office supplies, activities and tenant incentives, and submit required documentation.

· Attend and participate with routine staff meeting and training opportunities.

· Manage difficult tenant issues by de-escalating situations

Preferred Experience

This person, as a member of a team, will create, implement, and monitor tenant progress and programming. This position requires effective customer service skills to establish and maintain positive relationships with tenants, co-workers, community partners, and othersThis position requires flexibility in schedule. A high school diploma/GED or equivalent is required. Degree in related field preferred with at least one year of experience working with population. This position requires a valid driver's license and dependable transportation. This person must pass and maintain Minnesota Background Study clearance.

Essential Skills:

· Ability to read, analyze, and complete documentation required by government agencies and communicate through speaking, listening, and writing effectively with tenants and outside agencies.

· Ability to perform basic mathematical functions such as addition, subtraction, multiplication, and calculating percentages.

· Demonstrated competency using computer programs such as Microsoft Word and Excel as well as ability to learn and use new systems as needed.

· Self-motivation and the ability to work independently including prioritizing job duties.

· Ability to maintain confidentiality

· Skill in establishing and maintaining positive relationships with diverse tenants, applicants and staff.

· Understand and be sensitive to the effects of trauma on an individual and its impact on successful residency, including an understanding of homeless populations

· Regular attendance, reliability, and punctuality

· Available to respond to occasional property or tenant emergencies

· Sensitivity and effectiveness when dealing with people from diverse backgrounds and with special needs.

Physical Demands

Must be able to safely navigate stairs, walk, bend, squat, kneel, reach overhead, push, pull and occasionally lift up to 75 pounds. Must withstand external weather conditions, use hands and fingers to grasp, twist, pull, and manipulate machinery and objects. Exposure to cleaning chemicals. Moderate noise level. Ability to sit for extended periods of time. Ability to stand for extended periods of time.

Center City Housing is an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, age, national origin, creed, sexual orientation/identity/expression, marital status or familial status.