Job Description

At Life Without Barriers, we’re all about creating safe, supportive environments where children and young people can thrive.

Every day, we work closely with families, carers, and communities to help shape brighter futures. From supporting children and families to empowering people with disability, mental health, or those seeking refuge — we’re here to break down barriers and build better lives.

Role: Program Assistant

Location: Toowoomba, QLD

Employment Type: Permanent Full-time

About the Role

The Program Assistant's goal is to actively assist the Operations Manager with client referrals, service reviews, program-related administrative tasks, and client database management. Additionally, provide leadership and peer support to help teams achieve positive outcomes for the children and young people we support.

Key Responsibilities

• Provide administrative support in relation to the management of the client database, within the Child, Youth and Family Program.
• Monitor the changing needs of service users and provide information and contribute to the adaptation of LWB services as required to meet these needs.
• Build a positive team environment and provide role modelling and on the job support.
• Improve efficiencies through best practice administration, communications, and records management.
• Coordinate resources for the region (vehicles, ICT equipment, room bookings, petty cash, office maintenance, etc.) and maintain recording systems.
• Create, update, and maintain registers with sensitive Client and Carer information in line with organisational policies and procedures.
• Comply with all Life Without Barriers policy, code of conduct, procedures and practices, external funding body requirements and legislation.
• Apply and uphold principles of equity and anti-discrimination in the workplace, and adhere to organisation and legislative Health, Safety and Environmental requirements.

Skills & Experience

• Tertiary qualifications in the health or welfare field and/or relevant experience preferred.
• Demonstrated ability to develop positive relationships with a broad range of internal and external stakeholders.
• Ability to maintain clients’ privacy and confidentiality.
• Established problem-solving, conflict management and organisational skills.
• Proven ability to demonstrate initiative and meet deadlines.
• Strong written and computer skills for the creation of plans, programs, reports, correspondence, and other documents.
• Current Full Unrestricted Australian Driver’s Licence.

Successful candidates will be required to clear probity checks, including National Criminal History Record Check and Working with Children Check (where relevant to the role)

Benefits

• Monthly RDO
• Salary packaging tax benefits
• Opportunity to work for one of Australia’s largest social purpose organisations
• Excellent career development opportunities

How to Apply

Include your resume and covering letter in one document, click ‘Apply’ and follow the prompts. For general role enquiries contact Joelene Green via recruitment@lwb.org.au Please note that we do not accept applications to this email.

Candidates with disabilities who require adjustments to the recruitment process or the application form in an alternate format can visit https://www.lwb.org.au/careers/ for information on our access and inclusion work and how to contact us directly.

Applications close at midnight 4th August 2026

Applicants are encouraged to apply as soon as possible as applications are continuously reviewed prior to the closing date; and as such the closing date is subject to change without notice.

We want to employ people who reflect the diversity of our clients to ensure we can support each client's individual needs and wants. We encourage people of Aboriginal and Torres Strait Islander background and people with disability to apply.

Additional Support

Life Without Barriers offers a dedicated After-Hours Service (AHS) for all Child Youth and Family programs. AHS ensures efficient responses to after-hours events that cannot wait until the next business day, relieving our front-line staff from on-call duties and significantly improving their work-life balance.