Job Description

Work Schedule: M-F 8:30-5:00PM

What does PHCA do?

At Phoenix House California, we are dedicated to helping young people, women and men overcome substance and alcohol use disorder to live extraordinary lives in recovery. Since 1979, we have been a leader in the field of substance use disorder treatment, providing addiction, behavioral health and family services to anyone who needs our help, often offering the only chance of recovery to the underserved and uninsured in our community. Annually, over 44,000 individuals — including family members, parents, teachers and students in California — receive our life-saving services: residential and outpatient treatment, continuing care, recovery support, school-based prevention and mental health services, and in-custody substance use disorder treatment and mental health services for male adolescents and adults.

What’s it like to work at PHCA?

At Phoenix House California, we take a holistic approach to drug addiction and mental health disorders that focuses on the power of being both proactive and reactive: prevention, early intervention, and recovery services. Understanding the health and safety risks of alcohol and drug misuse is the first step to reducing the risk of addiction. It starts with knowing the facts. We reach almost 32,000 students, parents, and teachers annually, through our school-based prevention and early intervention programs.

PHCA Benefits

• 15 Paid Holidays for eligible employees
• Pet, Life, Travel, Legal Coverage
• Medical, Dental, Vision Insurance
• Retirement Plan
• Tuition Reimbursement and Continued Education Assistance

Position Details

Reporting to the Program Director the Program Assistant is responsible for receiving visitors and clients, determining the nature of their visit, and notifying appropriate staff. Answering and transferring telephone calls. Providing general office and clerical support to a program/department. Representing Phoenix House to callers, clients, and visitors in a friendly, professional manner.

A Day as a Program Assistant might look like the following:

• Provides reception services, greets visitors, ascertains nature of business, signs-in visitors and directs visitors to appropriate person, issues visitor’s pass when required.
• Coordinates intake calls and schedules clinical appointments, including collaborating with treatment team.
• Operates telephone console to receive incoming calls; provides information to caller or routes caller to appropriate staff, and places outgoing phone calls as needed.
• Inventory, order, and maintain office supplies for the departments supported.
• Ensures adequate coverage of the receptionist's desk throughout the business day.
• Performs clerical duties, which include routine typing, filing, copying, faxing, completing and submitting Agency forms, data entry, and distributing Agency communications.
• Assists in the maintenance of office equipment, including computers, telephone systems, copiers, fax machines, and other types of office equipment; calls for service when necessary.
• Gathers and organizes data and prepares documents and reports for review as directed.
• Assists in assuring all safety and health standards are followed and respond to safety issues within the facility in a timely manner; ensures security by locking/unlocking cabinets and/or doors in accordance with instructions.
• Maintains confidentiality clients, families, and operations of the agency.
• Manages the room reservation book and maintains the daily announcement board.
• Produces and maintains a telephone directory for departments supported.

To be successful as a Program Assistant, you will want to have:

• High School diploma or equivalent required.
• Prior administrative experience preferred.
• Must maintain a valid credential (if required for your position) during your employment.
• Must obtain TB test clearance and update on a yearly basis.