Our culture and people are what set us apart from other post-acute care providers. We’re dedicated to the growth and development of our team to set them up for success. We CARE for our patients like they are our own FAMILY.
The Program Assistant plays a critical administrative support role within the hospice agency by helping to ensure the smooth coordination of care and communication between patients, field clinicians, and agency leadership. This role contributes directly to a positive patient and teammate experience through responsiveness, organization, and strong attention to detail.
KEY RESPONSIBILITIES
Support the referral and admission process, including:
Obtaining medical records
Entering referral data into HCHB
Scheduling initial evaluation visits with patients/families and clinicians
Upload and manage clinical and administrative documents in HCHB
Order and track office supplies and trunk stock, including PPE inventory
Coordinate daily staffing and patient assignments using scheduling protocols
Match patients to clinicians based on clinical skill sets and personality fit
Answer incoming calls and emails promptly and professionally
Respond to patient and field staff inquiries courteously and efficiently
Maintain accurate daily schedules for field staff and assist with visit coordination
Process assigned daily and weekly reports and assist with data entry
Collaborate with the Medical Director and clinical leaders on scheduling as needed
Assist with GIP discharge planning (for GIP teams only)
Follow all agency policies and HIPAA regulations
Participate in on-call responsibilities as required
Other duties as assigned
QUALIFICATIONS
Minimum of 1 year of experience in healthcare, preferably in home care or hospice
Must be 18 years or older
Strong understanding of medical terminology
Proficient or able to quickly learn electronic health record (EHR) systems, including report generation and data entry
Familiarity with Microsoft Outlook, Word, and Excel
Clear written and verbal communication skills
Strong interpersonal skills; ability to work with a diverse group of people
Problem-solving skills with the ability to assess situations and implement effective solutions
Highly organized, detail-oriented, and able to manage multiple priorities in a fast-paced environment
EDUCATION AND CREDENTIALS
High School diploma or equivalent required; Associate’s Degree preferred
We’ll help you put your passion for patient care to work. Apply today!
This is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.
We are an Equal Opportunity Employer.
We’re building partnerships and transforming care. Alternate Solutions Health Network was founded in 1999 by David and Tessie Ganzsarto. We collaborate with health systems in joint venture partnerships to create a post-acute care solution, delivering efficient centralized operations and utilizing a best-in-class software platform.
Our company has been dedicated, since the very beginning, to transforming the quality of care for both our partners and our patients. Our partnerships are built upon four cornerstones for maximizing quality outcomes and financial performance: Growth, Profitability, Quality Outcomes & Satisfaction, Compliance.
By utilizing a centralized operational model we’re able to deliver the highest level of efficiency to our partners. Our model is uniquely suited for success in at-risk and value-based reimbursement models with payers, hospitals and other providers.
Our Vision Story: Inspiring Care at Home
At Alternate Solutions Health Network, we’re not just delivering care—we’re building bridges. Bridges between health systems and home health, between clinicians and their passion for caregiving, and between patients and the lives they long to lead.
At ASHN, our purpose is simple yet profound: Inspiring care at home. We believe on the power of people, and you are the heart of our mission.
Culture of Care
At ASHN, you're part of a team that truly cares. We support your growth with mentorship, leadership development, and a sense of belonging.
Care with a Purpose
As a leader in the home health industry, you'll deliver dignity, independence, and hope to those who need it most. Your work inspires and transforms lives.
Care that Connects
By caring for patients in their homes, you create meaningful connections and provide deeply personal, heartfelt care.
Caring Made Flexible: Your Career, Your Way
Life is unpredictable and we get that. With flexible schedules, pay-per-visit earnings, and room to grow, your career works for you.
