Job Description

The Program Assistant assists in providing our clients with a safe environment so they can begin addressing aspects of their lives in a peaceful setting. The Program Assistant is a frontline worker responsible for maintaining the safety, integrity, and security of the extended recovery program. The Program Assistant documents all daily activities and carries out administrative functions to support the program and its overall operations.

DUTIES AND RESPONSIBILITIES:

• Perform all duties according to policy and procedure and our philosophy of care
• Ensure all program participants breathalyze when entering the program facility.
• Ensure accurate documentation of participant entry and exits from the facility.
• Monitor participant work, school, and pass schedules and reconcile schedules with participant entry/exit log.
• Report all rule violations to case managers.
• Document, inform, and report all incidents and daily activities that occur during shift.
• Stay engaged and responsive to maintain a safe, secure, responsive, inclusive, and non-discriminatory environment for clients.
• Maintain appropriate, professional, and ethical boundaries always with clients.
• Be punctual, flexible, and reliable.
• Answer the main facility telephone, take messages, and/or direct callers as appropriate.
• Facilitate medication observation according to policy and procedure.
• As directed or when reasonable suspicion exists, support searches in the residence for contraband including alcohol, drugs, drug paraphernalia, and various other non-permitted items.
• Ensure clients are dressed appropriately while moving through the facility, are not in restricted areas, and are wearing their identification badge and colored lanyard.
• Observe and report violations of house rules and procedures.
• Distribute sorted client mail as outlined in procedure.
• Perform regular and regular security and wellness checks throughout the facility and throughout the shift.
• Administer urine analysis testing and breath alcohol testing for clients.
• Adhere to privacy and integrity protocols of clients and their sample(s).
• Assist in emergency disaster responses, emergency drills, and actual emergencies at the extended recovery facility.
• Respond to any emergency by calling appropriate first responders (police, fire department, ambulance, etc.) and notifying the Program Director and Program Manager.
• Respond to calls for assistance from other departments of the Center to prevent interference or disruption to operations.
• Assist in the admissions and exits of clients as directed by the Program Director or Program Manager.

QUALIFICATIONS:

Required:

• Written and Verbal command of the English language.
• First Aid and CPR certification (within first 14 days of employment – company provided).
• Food handling certification (within first 14 days of employment – company provided).
• Overdose prevention certification (within first 14 days of employment – company provided).
• Tuberculosis clearance (within first seven days of employment).
• Proficiency with Microsoft Office and Modern Office Equipment.
• Integrity to handle sensitive information in a confidential manner.
• Excellent organizational skills and ability to multi-task with follow-through.
• Culturally competent and able to work with a highly diverse population.

Desired:

• Valid CA Driver License and completion of organization’s driver safety training within introductory period.
• Experience and ability working successfully with issues of substance abuse, mental illness, and other potential barriers to self-sufficiency.
• Bilingual in Spanish preferred.
• Knowledge of co-occurring disorders and trauma informed environment.

PHYSICAL REQUIREMENTS:

• Ability to grasp, push, pull objects such as files, file cabinet drawers, and reach overhead.
• Ability to a lift up to 25 lbs.
• Ability to operate telephone.
• Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or sometimes continuous basis.

EQUIPMENT USED:

• Modern Office Equipment and Relevant Software

ADA Statement:

Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests if the accommodation needed is reasonable and no undue hardship would result.

Acknowledgment of Religious Purposes of The Salvation Army:

Please note that The Salvation Army has a religious purpose and status as a church. We ask our employees that they do nothing to their relationship with The Salvation Army to undermine its religious mission. Employees must agree and understand that their services are a necessary part of The Army’s religious purposes and their work-related conduct must not conflict with, interfere with, or undermine such religious programs or The Army’s religious purposes.

At-Will:

Any employment relationship with this organization is of an “at-will” nature, which means that an Employee may resign at any time and the Employer may discharge an Employee at any time with or without cause. It is further understood that this “at will” employment relationship may not be changed by any written document or by conduct unless such change is specifically acknowledged in writing by an authorized executive of this organization.