Job Description

1. Program Coordination and Oversight
   
   • Independently plan, coordinate and facilitate meetings with stakeholders, ensuring agenda and related materials are accurate and properly prepared.
   • Coordinate, prepare, and ensure the accuracy of materials for senior leadership meetings.
   • Organize and maintain program documentation, ensuring that all materials are up to date and accessible to relevant parties.
   • Develop and manage systems and resources to track and monitor activities, deadlines, and governance decisions. Proactively identify risks or delays and provide input for action to be taken when gaps and delays are identified. Coordinate communications among stakeholders to allow for understanding and awareness of new/revised requirements.
2. Requirements Intake and Communication
   
   • Conduct intake and review functions associated with new/revised BCBSA licensure requirements.
   • Coordinate multi-departmental communications among internal departments (e.g., Internal Operations, Legal, Enterprise Risk Management, Compliance) to facilitate smooth intake and implementation of new requirements.
   • Assist with the development of the training program to educate HMSA employees on the role, function, and activities of the BCBSA licensure program and activities.
3. Tracking and Monitoring Support
   
   • Maintain and enhance tracking systems used to monitor adherence to BCBSA license requirements, ensuring accuracy of data, timeliness of updates, and visibility to leadership.
   • Partner with the License Governance Oversight team to analyze requirements and identify process improvements. Monitor progress of activities and escalate issues or delays.
4. Policy and Procedure Support
   
   • Coordinate the development, review, and management of policies, procedures, and training materials developed by business owners in response to licensure requirements.
   • Ensure that all documentation is properly stored and accessible for future reference.
   • Manage logistical and documentation activities related to audits including coordination of materials and issue resolution during onsite examinations.
5. Post-Implementation and Reporting Support
   
   • Analyze and prepare summaries and reports for stakeholder and senior leadership meetings.
   • Support post-implementation reviews by working with the License Governance Oversight team to assess compliance outcomes. Activities include evaluation of information, documenting findings, and coordinating feedback sessions.
6. Performs all other miscellaneous responsibilities and duties as assigned or directed.

1. Bachelor's degree and two years of related work experience; or equivalent combination of education and work experience.
2. Strong verbal and written communication skills.
3. Working knowledge of general office practices and procedures.
4. Intermediate working knowledge and in Microsoft Office applications, including but not limited to Word, Excel, Outlook, and PowerPoint.
5. Intermediate working knowledge in document management systems and project management tools.