Job Description

As a patient-focused organization, University of Utah Health exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health seeks staff that are committed to the values of compassion, collaboration, innovation, responsibility, integrity, quality and trust that are integral to our mission. EO/AA

The Program Administrator oversees the comprehensive management and operational success of the assigned, multi-site neurology telemedicine program and other neurological services provided remotely. This position is responsible for leading program development, ensuring smooth clinical and operational workflows, and maintaining compliance with hospital healthcare standards and regulations. The Program Administrator works closely with neurologists, IT staff, and partner hospital staff to deliver high-quality, timely, and effective neurological consultative care via remote consultation.

Corporate Overview: The University of Utah is a Level 1 Trauma Center and is nationally ranked and recognized for our academic research, quality standards and overall patient experience. Our five hospitals and eleven clinics provide excellence in our comprehensive services, medical advancement, and overall patient outcomes.

Responsibilities

Essential Functions

Services Leadership and Coordination

• Oversees daily operations of the program services, ensuring efficient delivery of services across all partner hospitals.
• Coordinates with clinical, IT, and administrative teams to ensure the seamless integration of telemedicine technology and workflows into existing hospital systems.
• Facilitates program expansion by onboarding new partner sites and coordinating system integrations.

Clinical and Administrative Support

• Provides support as the point of contact for program physicians and external partners involved in the program.
• Ensures accurate and timely documentation of all program encounters, complying with hospital policies and healthcare regulations.
• Tracks and reports key performance indicators (KPIs) such as patient outcomes, response times, and program utilization metrics.

Training and Education

• Works with Neurosciences Clinical Educator to develop and implement training programs for staff, physicians, and partners on the program's protocols and technology use.
• Helps facilitate partner site education initiatives regarding the benefits and process of the program.

Quality Improvement

• Works with Outreach Director to monitor program performance and identify areas for improvement in clinical workflows, response times, and patient care.
• Identifies quality improvement initiatives and collaborate with clinical teams to enhance program effectiveness.

Compliance and Regulatory Standards

• Ensures the program complies with healthcare laws, regulations, and standards, including HIPAA, and applicable licensing and credentialing requirements.
• Stays informed of industry trends and regulatory updates related to telemedicine and neurologic care.

Knowledge / Skills / Abilities

• Strong understanding of neurology protocols, TeleNeuro and/or TeleStoke technology, and healthcare operations.

• Proven ability to lead cross-functional teams and collaborate with various stakeholders, including physicians, administrators, and IT team.

• Excellent organizational and time management skills to oversee complex, multi-site operations and drive program growth.

• Ability to navigate telemedicine platforms, EMR systems, and other healthcare technologies.

• Strong analytical skills to identify challenges, evaluate solutions, and make data-driven decisions.

• Excellent verbal and written communication skills to engage with clinical teams, hospital leadership, and external partners.

• Knowledge of healthcare laws and telemedicine regulations (e.g., HIPAA, etc.).

• Strong project management and leadership skills.

Qualifications

Required

• Bachelor’s degree in Healthcare Administration, Nursing, Public Health, a related field, or the equivalent work experience.
• Three (3) years of experience in healthcare program management or telemedicine, with at least two of those years of experience in a clinical setting.

Qualifications (Preferred)

Preferred

• Master’s degree in Healthcare Administration, Nursing, Public Health, a related field, or the equivalent work experience.
• Certification as a Telehealth Coordinator (CTC).
• Experience with program development, particularly in telehealth or TeleNeuro and/or Telestroke services.
• Familiarity with Lean Six Sigma or other quality improvement methodologies.
• Experience working with hospital networks or health systems.

Working Conditions and Physical Demands

Employee must be able to meet the following requirements with or without an accommodation.

• This is a sedentary position that may move from one work site to another in an office setting that may exert up to 10 pounds and may lift, carry, push, pull or otherwise move objects. This position involves sitting most of the time and is not exposed to adverse environmental conditions.

Physical Requirements

Carrying, Climbing, Lifting, Listening, Manual Dexterity, Pulling and/or Pushing, Reaching, Sitting, Speaking, Standing, Stooping and Crouching, Walking