Job Description

Requisition No: 868370

Agency: Children and Families

Working Title: PROGRAM ADMINISTRATOR - SES - 60075403

Pay Plan: SES

Position Number: 60075403

Salary: AGENCY TO UPDATE

Posting Closing Date: 01/26/2026

Total Compensation Estimator Tool

Program Administrator

Circuit 13

Department of Children and Families

Hillsborough County, Florida

Current employees will be compensated in accordance with the DCF salary policy.

What you will do:

In this role you will administer the delivery of Child Protective Investigations and supervise staff in an assigned service center. This position requires a working knowledge of state and federal laws, administrative rules and regulations pertaining to the mission of child protective programs.

How you will make an impact:

Conduct periodic meetings with all supervisors; strengthen team cohesiveness and working relationships between service units.
Work with Child & Family Well-Being staff to strengthen the effectiveness of service delivery to children and families. Evaluate monitoring reports and implement corrective action plans. Implement changes in operational procedures, manage workload and workflow, establish goals and deadlines.
Responsible for oversight of assigned operational units' compliance with federal funding requirements and data systems such as FSFN requirements.Serve as agency liaison to other community organizations, units of local government, school system, and the public. Work to develop needed resources in response to identified gaps in service programs.

Coordinate media contacts with Circuit Administration; represent the department at community events.
Responsible for ensuring that required and/or needed case conferences and staffings occur.Coordinate and conduct review of all Incident Reports and client complaints; ensure required reporting to Circuit Administration.
Oversee expenditures by subordinates from the Child & Family Well-Being operating budget and special categories.
Provide oversight of physical facilities occupied by subordinate staff, including management of space and the internal use of all related equipment and furniture.
Serve as the official Single Point of Contact, which is designated to coordinate the provision of auxiliary aids and services to the deaf or hard of hearing.
Qualifications:

Two years of management experience.
Five years of Child Protection related experience.
Current Child Welfare Certification with the Florida Certification Board.Experience resolving customer inquiries/requests/complaints.
Valid Driver License.
Knowledge, Skills, and Abilities:

Knowledge of social, economic, health or rehabilitative services objectives; methods of compiling, organizing, and analyzing data; problem-solving techniques. Ability to plan and develop programs or program components; utilize problem-solving techniques; prepare proposals and funding requests; evaluate and monitor service delivery and implement corrective action plans; provide technical assistance regarding program and client issues; supervise people; determine work priorities, assign work, and ensure proper completion of work assignments; communicate effectively; establish and maintain effective working relationships with others; understand and apply applicable rules, regulations, policies and procedures. Proficient in the application of the child welfare safety practice model; ability to apply critical thinking in case review activities; ability to provide constructive feedback.

Candidate Profile (application) must be completed in its entirety.

Include supervisor names and phone numbers for all periods of employment.
Account for and explain any gaps in employment so that the hiring process is not delayed.
Experience, education, training, knowledge, skills and/or abilities as well as responses to pre-qualifying questions must be verifiable to meet the minimum qualifications. It is unacceptable to use the statement “See Resume” in place of entering work history.
If you experience problems applying online, please call the People First Service Center at (877) 562-7287.
Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits.

For a more complete list of benefits, visit www.mybenefits.myflorida.com

Growth Opportunities:

With 12,000 employees across the state DCF promotes opportunities and training for all. Our jobs are among the most challenging, complex, and difficult in State government. They are also among the most rewarding. All employees are encouraged to take advantage of available Department opportunities for advancement and professional development.

Where you will work:

Florida is the only state that borders both the Atlantic Ocean and the Gulf of Mexico. In other words, no matter where you land in Florida, you’re never more than 60 miles from a body of saltwater. And if the beach isn’t your scene, there are 175 state parks to explore! Meanwhile, Floridians hail from a wide range of backgrounds, cultures, ethnicities, and walks of life, making it an incredibly diverse melting pot that many residents and visitors to Florida love. The Sunshine State is a great place to live and work – Come join our team!

About Department of Children and Families:

Mission: The mission of the Department of Children and Families is to work in partnership with local communities to protect the vulnerable, promote strong and economically self-sufficient families, and advance personal and family recovery and resiliency.

Vision: We are a highly skilled workforce committed to empowering people with complex and varied needs to achieve the best outcomes for themselves and their families. In collaboration with community stakeholders, we will deliver world class and continuously improving service focused on providing the people we serve with the level and quality that we would demand and expect for our own families.

Values: A workforce that operates with integrity maintains loyalty to a code of ethics that requires the courage to take responsibility for providing the highest quality of service to the vulnerable. We are a solutions-focused learning organization built on a foundation of transparency in action and accountability of results. Both within the organization and among our stakeholders, we thrive in a culture of respect for diversity of opinion that is nurtured through open communication. High performing and committed, we are unified in our goal of excellence in achieving quality outcomes for those we serve.

To learn more please visit https://www.myflfamilies.com/

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be suspended or voided, and you will be required to repay all benefits received depending upon the date of your retirement.
The position will perform all job tasks in accordance with laws, rules, regulations, policies, and requirements applicable to state and federal laws or procedures.
We hire only U.S. citizens and lawfully authorized alien workers.

Participation in the State of Florida Direct Deposit Program is required as a condition of employment per F.S. 110.113, and enrollment must be completed within the first 30 calendar days of your appointment.

SELECTIVE SERVICE: Male candidates born on or after October 1, 1962, will not be eligible for hire or promotion into an authorized position unless they are registered with the Selective Service System (SSS) before their 26th birthday or have a Letter of Registration Exemption from the SSS. Verification of Selective Service registration will be conducted prior to hire. For more information, please visit the SSS website: http://www.sss.gov

BACKGROUND SCREENING REQUIREMENT: It is the policy of the Florida Department of Children and Families that any applicant being considered for employment must successfully complete a State and National criminal history check as a condition of employment before beginning employment, and also be screened in accordance with the requirements of Chapter 435, F.S., and, if applicable, Chapter 408, F.S. No applicant may begin employment until the background screening results are received, reviewed for any disqualifying offenses, and approved by the Agency. Background screening shall include, but not be limited to, fingerprinting for State and Federal criminal records checks through the Florida Department of Law Enforcement (FDLE) and Federal Bureau of Investigation (FBI) and may include local criminal history checks through local law enforcement agencies.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.