Job Description

OneMagnify is an AI native, platform-enabled B2B digital agency operating at the intersection of data, technology, and creativity. We help complex organizations drive measurable business outcomes by building smarter customer experiences and delivering highly integrated solutions across digital, media, and technology. By combining deep industry expertise with advanced analytics and artificial intelligence, we enable our clients to make better decisions, move faster, and compete more effectively in dynamic markets.

Program Administration is a team of highly motivated individuals supporting the Loyalty & Incentives Practice Area in delivering high-quality work associated with various client deliverables. This team is responsible for handling daily claims-processing, call handling, email administration, and facilitation of incentive and loyalty payments as it relates to client work entering OneMagnify.

Program Administrators report directly to Team Supervisors and/or Senior Program Managers, and have direct exposure to the Marketing/Customer-Servicing Industry, creating numerous opportunities to develop the business acumen and skillsets associated with growing a career at OneMagnify.

About You:

• You are fluent in verbal and written French language.
• You are a multi-tasker who loves a fast-paced work environment.
• You enjoy learning something new every day.
• You are passionate and motivated to work every case to its finest detail from start to finish.
• You consistently provide effective solutions while maintaining a positive experience for all involved.

What You’ll Do:

• Support the Loyalty & Incentives Practice Area by answering inbound customer calls (in both French and English), as well as, perform outbound calls to deliver program information or acquire additional information to assist with needed resolutions.
• Connect with OneMagnify team members, as well as, external customers via phone and email.
• Verify program eligibility using the tools and database systems.
• Create and follow-through on critical issue cases.
• Support OneMagnify’s quality standards, policies, procedures and work instructions as outlined in the company quality management system documentation.
• Will be required to handle confidential data including but not limited to social security numbers and personal identifiable information, such as names and addresses.
• Working hours for this position are 10:30am-7pm ET, Monday through Friday. Training for this role will be scheduled for 9am-5:30pm ET, Monday through Friday for the first 3 weeks upon hire.

What You’ll Need:

• Excellent communication skills, both written and verbal, in both French and English language, with proactive follow-up.
• Motivation to be detail oriented while effectively multi-tasking in a fast-pace environment.
• Personable and energetic approach with a strong emphasis on customer/colleague correspondence.
• Proficiency in Microsoft Office applications such as Microsoft Outlook, Word, and Excel.
• High school diploma or general education degree (GED), or relatable experience and/or training.

• Experience in integrated marketing, digital agency, marketing services, or consulting environments preferred.

Benefits

We believe great work happens when people have the support and flexibility they need to thrive. Our benefits include medical, dental, and vision coverage, a 401(k) retirement plan, paid holidays, and Flexible Time Off (FTO) so you can take time away to recharge when you need it. We also offer additional programs focused on wellness, financial security, and professional growth.

We are an equal opportunity employer

We believe that Innovative ideas and solutions start with unique perspectives. That’s why we’re committed to providing every employee a workplace that’s free of discrimination and intolerance. We’re proud to be an equal opportunity employer and actively search for like-minded people to join our team.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform job functions, and to receive benefits and privileges of employment. Please contact us to request accommodation.