The Royal Children's Hospital

Program Administrator (AOD Eastern Services)

The Royal Children's Hospital  •  Commonwealth of Australia (Onsite)  •  5 days ago
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Job Description

Number of Positions Available:

1

ABOUT US

The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity.

Why this role matters

The Salvation Army (Salvos) is one of Australia’s largest providers of alcohol and other drug (AOD) programs including withdrawal management, residential and non-residential rehabilitation, and harm reduction programs. Salvos services go beyond addressing the core issues and challenges associated with problematic substance abuse and provide participants a place of hope, compassion, and dignity to recover safely. 

About the role

As a Program Administrator, you’ll play a key role in keeping the Northern Victoria AOD Services Program running smoothly bringing together reception, finance, quality, and operational support to ensure staff and clients experience a seamless, well-coordinated service.

Reporting to the Residential Services Site Administrator, this is a fixed-term full-time position, contracted until October 2027, based on-site in The Basin, VIC.

Conditions
Compensation is in accordance to the SCHADS Award - Level 3.

How you will make an impact

  • Provide frontline reception support by managing incoming calls, greeting visitors, and coordinating client arrivals with staff
  • Oversee end‑to‑end finance tasks including invoicing, reconciliations, Centrepay setups, client payments, property management, and liaison with suppliers and finance teams
  • Maintain quality and accreditation processes by supporting staff, coordinating administrative functions, and assisting with new‑staff induction
  • Deliver broad program administration through document preparation, resource management, meeting support, record maintenance, mail handling, and oversight of shared assets and fleet vehicles
  • Support WHS compliance by coordinating site maintenance, monitoring safety equipment, maintaining audit readiness, and assisting with ergonomic and emergency preparedness needs

What you will bring

  • A Certificate IV or Diploma in Business Administration is desirable
  • Demonstrated experience in reception, administration, and customer service environments
  • Excellent communication and interpersonal skills, with the ability to build positive relationships with diverse stakeholders
  • Strong attention to detail and a proven ability to manage sensitive and confidential information
  • Well-developed organisational, time management, and prioritisation skills, with the ability to meet deadlines in a busy environment
  • Proficiency in Microsoft Office and administration systems, including Word, Excel, finance, and database management
  • A current Employee Working with Children Check and Victorian Driver's Licence

What we offer

The Salvos offer eligible employees well-balanced meaningful benefits including: 

  • Salary packaging up to $15,900 tax free + $2,650 meal entertainment benefit
  • Generous Paid Parental leave for primary (12 weeks) & secondary carers,PurchasedLeave Scheme (up to 8 weeks) and 5 days paid leave per year to experience working in other TSA programs or activities
  • Access to EAP and health & wellness initiativesinclFitness Passport
  • Aboriginal and Torres Strait Islander supports such as: BurraBurraNetwork (pastoral care network), Cultural Events, Sorry Business and Ceremonial Leave (up to 10 days)
  • Ongoing training and development opportunitiesthat enhance on the job skills andproficiency
  • Rewarding and fulfilling purpose driven careersthat have positive and sustainable / social impacts

How to apply 
 If you’re passionate about making a difference and ready to join a team dedicated to creating positive change, please submit your resume and cover letter detailing your alignment with the requirements of the role. Together we can build a brighter future. 

Applications will close as soon as a suitable candidate is secured.  

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. W e are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.

The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboration

The Royal Children's Hospital

About The Royal Children's Hospital

The Royal Children's Hospital (RCH) has been providing outstanding care for Victoria's children and their families for over 147 years.

We are the major specialist paediatric hospital in Victoria and our care extends to children from Tasmania, southern New South Wales and other states around Australia and overseas.

With a passionate, highly skilled and committed staff campus wide of over 5,000, we provide a full range of clinical services, tertiary care and health promotion and prevention programs for children and young people.

We are the designated state-wide major trauma centre for paediatrics in Victoria and a Nationally Funded Centre for cardiac and liver transplantation.

When it comes to training and research we partner with the very best. Our campus partners, the Murdoch Childrens Research Institute (MCRI) and The University of Melbourne Department of Paediatrics, along with the RCH Foundation, are on site with the hospital in Parkville. Together, we are committed to improving the health outcomes for children today and in the future.

In 2016–17, more than 85,654 children attended our Emergency Department, 322,291 specialist clinic appointments were held which was almost 70,000 more than the previous year, more than 17,000 surgeries were performed and more than 48,552 children were admitted to our wards.

Industry
Healthcare & Social Services
Company Size
1,001-5,000 employees
Headquarters
Parkville, AU
Year Founded
Unknown
Website
org.au
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