Job Description

Job DetailsJob Location: Harlem Clubhouse - New York, NY 10030Position Type: Full TimeEducation Level: Bachelors DegreeSalary Range: $17.78 - $26.68 HourlyTravel Percentage: NoneJob Shift: MorningJob Category: Nonprofit - Social ServicesSUMMARY
Become a Program Administrator and join a collaborative and inspiring movement to support individuals (Members) with serious mental illness (SMI). Phoenix House Harlem Clubhouse a community dedicated to fostering growth, collaboration and positive impact. We use community as our tool to do this based in our Clubhouse environment
A Clubhouse is a community-based location designed to support the recovery of people living with serious mental illness (SMI).
Each clubhouse provides a restorative environment for people whose lives have been severely disrupted because of their mental illness. The concept of a clubhouse — which was pioneered by Fountain House in the 1940s — starts with the idea that “community is therapy.”
In each clubhouse, an intentional community is created, where members and staff work together, side-by-side, to carry out all daily operations of the clubhouse.
The Program Administrator works to support the community through social practice and help Members live their lives to the fullest, while developing independent living skills and making social connections. This position requires interest in community, creativity, and flexibility. There will be no typical day as a Program Administrator at the Clubhouse, but if you could see yourself fostering relationships and connections to community by making lunch, sharing a common interest over coffee, advocating at a social service provider, or helping one of your members to apply to a job in the community, then this could be the position for you.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Member Support & Advocacy
• Perform member engagement, social design, relationship development, continuous assessment and therapeutic intervention and management of transitional environments with the Phoenix House Harlem Clubhouse membership.
• Support and develop a therapeutic community based on Social Practice and the International Standards for Clubhouse Programs.
• Utilize the community to design positive interventions to deal with common barriers such as social isolation, poor self-esteem, anxiety, symptom management, and poverty.
• Create access to environments outside of PHNY Harlem Clubhouse not traditionally therapeutically oriented, to build general skills, a sense of confidence, and to support members’ self-efficacy. This includes the provision of on-site support in employment, education, and housing environments outside of PHNY Harlem Clubhouse.
• Develop relationships with members and the community as a whole that can be leveraged to provide support for positive change and risk-taking, combat social isolation and increase meaningful connections, and introduce members to new opportunities.
• Engineer various environments and social interactions to create therapeutic results and develop an accessible positive community.
• Observe and assess experiences with members in a variety of naturalistic environments to create specific interventions for individuals’ rehabilitation.
• Provide daily advocacy and engagement with Clubhouse members to help gain self-worth, purpose of confidence, while offering guidance for appropriate problem-solving techniques.
• Provide counsel for members, individually and in group sessions, to assist in overcoming dependencies, adjusting to life, and making changes.
Support Development of Training & Entitlements
• Provide training support (vocational training) for transitional employment opportunities and maintain strong relationships with employers for job opportunity developments.
• Support and fill-in for members in their Transitional Employment (TE) opportunities, if/when needed.
• Assist members with entitlements and benefits; food stamps, SSI/SSDI, Medicaid/Medicare and ticket to Work/ACE/Access VR, Supplemental Need Trusts, & ADA accommodations.
• Facilitates supported housing applications (2010E), Single Point of Access applications and work to find appropriate housing; assist members with physical moves into housing units.
• Advocates for members well-being, safety, and livelihood with supports around clinical, legal, housing, appointments, medications, and independent living opportunities.
• Acquire proficiency in skills and tasks of the (unit) you are assigned. This may include safety protocols, health guidelines, inventory lists, how to guides, etc.
• Maintain confidentiality of records relating to members’ progress.
• Complete all documentation including but not limited to progress notes and reach out documentation on time.
• Maintain compliance with all government agency requirements, company policies and procedures.
• The Clubhouse is open on all holidays, so it’s expected that you will work occasional holidays, along with some Saturdays and occasional weeknights until 6 PM.
• Perform related duties as assigned by supervisor.
QualificationsREQUIRED KNOWLEDGE, SKILLS, AND ABILITIES
• 1-3+ years’ experience working with individuals with serious mental illness and or/hands on experience working in a community setting preferred.
• 1-2 years coaching and counseling experience preferred.
• 1-2 years of vocational rehabilitation, training or employment specialist experience preferred.
• Ability to effectively manage and handle member concerns and behaviors.
• Proven experience with mental health crisis management by supporting and counseling members under emotional distress.
REQUIRED EDUCATION, CERTIFICATION, AND CREDENTIALS
• Undergraduate degree or an equivalent combination of training and experience required.
• Graduate degree or equivalent preferred.
• Driver’s License and the ability to drive a van preferred.