Job Description

To provide professional support services that enhance operational efficiency and facilitate effective case coordination, support daily operations, improve administrative processes, and help ensure timely and accurate execution of assigned activities.

Background

The Federal Client provides executive leadership, strategic direction, and coordination for regulatory activities, communications, operations, workforce management, policy development, and equal employment opportunity programs. Professional administrative and analytical support is required to ensure timely, secure, accurate, and accessible operations across executive leadership and mission support functions.

Responsibilities

Tasks include the following but not limited to:

• Receive complaint/referral packages from the designated Government office and log receipt, source, subject, due dates, and assigned Government officials in the Applicant Tracking System (ATS) or the approved case tracking system.
• Enter referral data and case file documents into ATS and maintain current, complete, and accurate case metadata and file status.
• Search the Applicant Tracking System (ATS) or other approved case tracking systems to identify prior or related inquiries involving the same or similar subject matter, as directed by the government Client.
• Create, organize, and maintain official electronic and/or physical case folders in accordance with Government file structure, naming conventions, and records requirements.
• Track physical and electronic case folder location, custody, status, and routing throughout the inquiry process.
• Transmit Government approved reports of findings and related materials to subject units as directed and track response deadlines.
• Track whether subject units provide timely responses and whether corrective action, implementation evidence has been received, as directed by the Government.
• Notify the Government personell of overdue responses, missing documentation, data inconsistencies, or potential chain-of-custody concerns.
• Maintain the referral electronic file cabinet in good order and prepare statistical reports senior leadership upon request.

Qualifications

8 or more years experience.

Education

Bachelor degree desired. (Minimum of Associate degree required)

Compensation

The compensation range for this position is $27.05- $45.08 per hour. Compensation will be discussed in greater detail with candidates who advance in the interview process, allowing for a comprehensive evaluation of qualifications and alignment with role requirements.

Compensation Disclaimer:The salary range provided for this position represents a general guideline. Final compensation will be determined at the Company’s discretion based on a variety of factors, including but not limited to relevant experience, skills, education, internal equity, geographic location, and contract requirements. Not all candidates will be eligible for the upper end of the salary range.

Location and Work Hours

This position is 100% on-site and requires daily reporting to the following location:

Capital Region Area.

This role is not eligible for remote or telework arrangements. Candidates must reside within a reasonable commuting distance of the worksite and be able to reliably report on-site as required.

This position follows a standard 40-hour work week, Monday through Friday. Employees are expected to be available during core business hours of 8:00am- 4:30pm, with additional working hours scheduled outside of core hours as needed to fulfill the full work schedule.

The candidate must currently reside within commutable distance to the work location.

Benefits and EEO

At Ardent Eagle Solutions, we offer a comprehensive benefits package to our employees and their families:

• Medical/Dental/Vision Coverage
• Matching 401(k) Plan
• Continuing Education Assistance
• Paid Time Off

This job description is intended to describe the general scope of work and level of work that is needed to perform while on task with Ardent Eagle Solutions. Other duties may be assigned. Selected candidates may undergo a government security investigation and must fulfill eligibility criteria for accessing classified information. US citizenship may be a prerequisite for certain roles.

Ardent Eagle Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to disability or protected veteran status.